Software Service Engineer

Hong Kong - Hong Kong

Monthly Salary: Not Disclosed

Posted on: Yesterday

Vacancies: 1 Vacancy

Job Summary

Are you a current Elekta employee

Please click here to apply through our internal career site Find Jobs - Elekta.

Want to join a team with a mission to improve and save lives

We continually look for motivated and skilled individuals who are interested in supporting our customers healthcare professionals who use our products to help patients and their communities.

We currently have the following opportunity available - please contact us for more details!

Responsible for delivering professional customer support for the Elekta product range in Hong Kong.
Support Specialists are primarily responsible for supporting the Elekta product family associated third-party products and the people who benefit from their use.
The key activities of the role are supporting customers business units and distributors with their product issues.
Product support requests will be submitted to the support team via phone email customer portal or other channels.
It is vital that all product issues are reviewed in a professional and timely manner with the clinical impact of the issue being identified as quickly as possible to determine the case priority.
Primary resource for answering phone calls from customers business units and distributors seeking product support.
Troubleshoot product issues in a live clinical environment.
Prioritize activities to ensure clinical system down problems receive immediate attention.
Clearly document all support activities in line with Elekta policies and procedures.
The individual is expected to be first and foremost a good communicator with excellent interpersonal skills and dedication to our customers.
Level 1 support specialists are expected to have the appropriate passion and drive to develop their knowledge to enable them to progress to the next level of support specialist.
Support and troubleshoot on Elektas products and solutions.
Resolve and/or escalate cases as required.
Visit customer sites to investigate and resolve product issues.
Prioritize and manage cases in an efficient and professional manner.
Communicate with customers to understand the problem localize the origin and troubleshoot efficiently to bring about swift resolution.
Clearly explain to the customer what steps are necessary to diagnose and resolve the problem so that they are fully aware of the implications and timescales involved before the work commences and throughout the case lifecycle.
Escalating and seeking advice and assistance as required in order to ensure all issues are managed to a satisfactory resolution in the fastest possible time.
Utilize suitable remote support tools to identify issues proactively and resolve issues remotely in line with agreed targets.
Out of hours/bank holiday support.
Take up any other duties as assigned by manager.

Required Experience:

Are you a current Elekta employee Please click here to apply through our internal career site Find Jobs - Elekta.Want to join a team with a mission to improve and save lives We continually look for motivated and skilled individuals who are interested in supporting our customers healthcare professio...

Are you a current Elekta employee

Please click here to apply through our internal career site Find Jobs - Elekta.

Want to join a team with a mission to improve and save lives

We continually look for motivated and skilled individuals who are interested in supporting our customers healthcare professionals who use our products to help patients and their communities.

We currently have the following opportunity available - please contact us for more details!

Responsible for delivering professional customer support for the Elekta product range in Hong Kong.
Support Specialists are primarily responsible for supporting the Elekta product family associated third-party products and the people who benefit from their use.
The key activities of the role are supporting customers business units and distributors with their product issues.
Product support requests will be submitted to the support team via phone email customer portal or other channels.
It is vital that all product issues are reviewed in a professional and timely manner with the clinical impact of the issue being identified as quickly as possible to determine the case priority.
Primary resource for answering phone calls from customers business units and distributors seeking product support.
Troubleshoot product issues in a live clinical environment.
Prioritize activities to ensure clinical system down problems receive immediate attention.
Clearly document all support activities in line with Elekta policies and procedures.
The individual is expected to be first and foremost a good communicator with excellent interpersonal skills and dedication to our customers.
Level 1 support specialists are expected to have the appropriate passion and drive to develop their knowledge to enable them to progress to the next level of support specialist.
Support and troubleshoot on Elektas products and solutions.
Resolve and/or escalate cases as required.
Visit customer sites to investigate and resolve product issues.
Prioritize and manage cases in an efficient and professional manner.
Communicate with customers to understand the problem localize the origin and troubleshoot efficiently to bring about swift resolution.
Clearly explain to the customer what steps are necessary to diagnose and resolve the problem so that they are fully aware of the implications and timescales involved before the work commences and throughout the case lifecycle.
Escalating and seeking advice and assistance as required in order to ensure all issues are managed to a satisfactory resolution in the fastest possible time.
Utilize suitable remote support tools to identify issues proactively and resolve issues remotely in line with agreed targets.
Out of hours/bank holiday support.
Take up any other duties as assigned by manager.

Required Experience:

Key Skills

Debugging
Computer Networking
ConnectWise
PKI
PowerShell
Windows
C#
Automotive Diagnostics
Medical Imaging
Azure
Technical Support
Troubleshooting

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About Company

Elekta

Helping clinicians treat cancer & brain disorders through precision radiation medicine. Our radiotherapy treatments target the tumour & protect the patient.

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