FLEX Senior Technology Analyst ITAM
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Job Location:
Bethesda, MD - USA
Monthly Salary:
Not Disclosed
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Department:
Job Summary
JOB SUMMARY
The Senior ServiceNow Technology Analyst IT Asset Managementis responsible fortheend-to-enddomain architecture design development and technical governance of ServiceNow capabilities supporting Software Asset Management (SAM Pro) Hardware Asset Management (HAM Pro) and the broader Technology Asset Management (TAM) ecosystem.
This role serves as the technical authority for SAM and HAM ensuring the ITAM solution isoptimizedfor lifecycle governance data accuracy automation scalability compliance and enterprise integration while also advancing the maturity and usability of the SAM and HAM Workspaces. The analyst is expected to evaluate design and deliver targeted workspace enhancements including configuration and lightweight customization whereappropriate to ensure the SAM and HAM Workspaces are fitforpurpose for Marriotts operational compliance and reporting needswithout compromising upgrade safety or platform standards.
The analyst partners closely with the ServiceNow Platform team CMDB/CSDM architects SAM/HAM process owners lifecycle managers andcross functionalstakeholders toidentifyworkspace improvement opportunities introduce intuitive workflows androle basedexperiences and deliver value at speed whilemaintainingplatform integrity upgrade safety and audit readiness.
Key Responsibilities
- Own the domain architecture and technical design for ServiceNow SAM Pro and HAM Pro within TAM
- Serve as the technical authority and escalation point for ITAM domain architecture integrations and data model decisions
- Design scalableupgrade safesolutions supporting the full asset lifecycle
- Ensure strong alignment between Asset Management and CMDB using CSDM standards
- Architect integrations between ServiceNow and enterprise systems (Procurement Finance Intune endpoint management inventory tools)
- Establish technical standards design patterns and architectural guardrails for SAM/HAM
- Partner with TAM Procurement Finance Security and Operations to translate business requirements into technical solutions
- Support platform upgrades and adoption of new ServiceNow SAM/HAM capabilities
Expected Outcomes
- Increased enterprise visibility across hardware and software assets
- Accurate and trusted AssetCMDB alignment supporting operational and financialdecisionmaking
- Improved software license compliance and reduced audit risk
- Automation of the procurementtoasset lifecycle reducing manual effort and cycle time
- Improved data quality from discovery sources (e.g. Intune ServiceNow ACC-V SCCM) and procurement integrations
- Scalable standardized architecture supporting global TAM expansion and maturity
- Reduction of technical debt throughupgrade safe outoftheboxfirst design
- Enhanced reporting and insights enabling cost optimization lifecycle planning and risk management
CANDIDATE PROFILE
Education and Experience
Required:
- 8 years of experience working with the ServiceNow platform
- 5 years ofhands-onexperience implementing or architecting SAM Pro and/or HAM Pro
- Experienceoperatingin large global enterprise environments with complex integrations
- Strong experience with CMDB architecture CSDM and Discovery data models
- Experience integrating endpoint management tools such as Intune ServiceNow ACC-V SCCM or similar
- Working knowledge of software licensing models compliance and hardware lifecycle management
- Strong knowledge of the Software Development Lifecycle (SDLC) with handson experience in Agile development methodologies
Preferred Certifications:
- ServiceNow Certified System Administrator (CSA)
- ServiceNowSAM Professionaland/orHAM Professional
- ServiceNow Certified Implementation Specialist (CIS ITAM SAM or HAM)
CORE WORK ACTIVITIES
Architecture Strategy & Governance
- Definedomain levelarchitectural standards patterns and best practices for SAM Pro and HAM Pro
- Review and approve solution designs configurations and enhancements
- Ensure alignment with enterprise architecture platform standards and CSDM
- Promote outofthebox capabilities and minimize customization to reduce technical debt
Asset Lifecycle Solution Design
- Design workflows supporting aprocurement firstasset lifecycle
- Architect hardware lifecycle capabilities including stockroom management refresh redeployment and disposal
- Design software lifecycle processes including entitlement management reclamation andtrue upsupport
- Enable automation for redeploymentre-harvesting and lifecycle optimization initiatives
Integration & Automation
- Architect integrations between ServiceNow and:
- Procurement and financial systems
- Endpoint and device management platforms
- Inventory vendor andlogisticsproviders
- Design secure scalable and maintainable APIbased andeventdriven integrations
Stakeholder Collaboration & Advisory
- Serve as technical advisor to Global TAM Procurement Finance Security and Operations
- Support roadmap planning capability prioritization and business case development
- Provide architectural support for audit readiness compliance initiatives and optimization programs
Platform Optimization & Continuous Improvement
- Evaluate new ServiceNow releases features and capabilities relevant to SAM Pro HAM Pro and IT Asset Management including the assessment of outofthebox plugins and store applications.
- Proactivelyidentify evaluate and implement ServiceNowpluginsor enhancements that improve automation performance data quality and user experience ensuring alignment with TAM requirements and enterprise standards.
- Explore opportunities toleverageplugins and native platform capabilities to reduce customization accelerate timetovalue and improve operational efficiency across the SAM and HAM domains.
- Support and guide platform upgrades ensuring that all configurations plugins and enhancementsremainupgradesafe and architecturally aligned with TAMsfuture statestrategy.
At Marriott International we are dedicated to being an equal opportunity employer welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and greatest strength lies in the rich blend of culture talent and experiences of our are committed to non-discrimination on any protected basis including disability veteran status or other basis protected by applicable law.
Required Experience:
Senior IC
Key Skills
About Company
At Le Méridien, we are inspired by the era of glamorous travel, celebrating each culture through the distinctly European spirit of savouring the good life. Our guests are curious and creative, cosmopolitan culture seekers that appreciate moments of connection and slowing down to savou ... View more
