Care Team Lead

Job Description

The Care Team Lead plays a key role in maintaining high standards of care ensuring caregiver and client satisfaction and supporting the overall operations of the home healthcare agency. This position combines direct care duties with leadership responsibilities including quality assurance caregiver support and administrative tasks. The Care Team Lead will be a knowledgeable empathetic and organized individual who thrives in a fast-paced environment and is committed to excellence in home care delivery.

Key Responsibilities:

Client & Caregiver Support

• Perform all duties expected of a Home Health Aide/Caregiver when providing direct care.
• Introduce clients and caregivers at the start of care to promote a smooth confident transition.
• Conduct scheduled check-ins with caregivers and clients to assess care quality and caregiver satisfaction.
• Monitor and support the implementation of care plans; adjust support as client needs evolve.
• Provide real-time feedback coaching and on-the-spot training to caregivers as needed during client visits.
• Maintain an active understanding of each caregivers strengths availability and current assignments.
• Assist in managing caregiver schedules including shift confirmations clock-ins/outs and last-minute coverage.
• Cover open shifts as needed or directed by management and scheduling departments.
• Provide input for caregiver performance evaluations and development.
• Recognize and celebrate caregiver contributions birthdays and positive client feedback. Maintain all Caregiver Incentive programs.
• Support the continuous education of Caregivers by assisting with the In-Person Senior Gems Course alongside the other Admin Team members.

Quality Assurance & Oversight

• Conduct in-home visits to ensure compliance with care standards and company protocols.
• Identify and report issues concerns or deviations from care plans to management.
• Ensure all caregivers follow appropriate procedures especially regarding specialized care (e.g. dementia support mobility assistance medical equipment use).

Administrative & Office Duties

• Answer incoming calls and assist with clients caregiver or general inquiries.
• Support intake and onboarding processes: preparing client/caregiver files scanning filing documents and maintaining accurate digital records in the company database.
• Assist with marketing and caregiver engagement projects such as newsletters flyers and recognition initiatives.
• Help maintain office operations including lead intake file management and responding to voicemail/email communication.
• Complete required documentation accurately and timely.
• Perform other duties as assigned by management.

Skills and Qualifications

• High school diploma or equivalent; college coursework or certifications in healthcare- such as CNA or HHA preferred.
• Minimum 2 years of experience in home healthcare with prior experience in a caregiver or supervisory role.
• Familiarity with dementia care medical terminology and basic medical equipment.
• Strong organizational and multitasking abilities.
• Professional calm demeanor in high-pressure or emergency situations.
• Effective written and verbal communication skills.
• Computer proficiency: scheduling software Microsoft Office digital filing systems texting and mobile apps.
• Reliable transportation and willingness to travel locally as needed.

Work Environment

• Must work well in a collaborate team environment
• May require occasional evening or weekend coverage based on client/caregiver needs.

Physical/Environment Demands

• Sitting standing bending reaching stretching stooping walking climbing stairs and moving intermittently during working hours.
• Must be able to lift at least 50 lbs.
• Must be able to properly operate office equipment.
• Must have a valid drivers license and reliable transportation.
• Must be able to maintain verbal and written communication with co-workers leadership team supervisors clients family members vendors and all business associates within or outside the agency.
• All the above demands are subject to the ADA requirements