Rental and Events Operations Manager

The Viterbo University Fine Arts Center invites applications for the position of Rental and Events Operations Manager. This full-time year-round salaried position will find you working along an eight-member team that supports the 50 year strong presenting series at the Fine Arts Center Main Theatre and at our downtown La Crosse venue the Weber Center for the Performing Arts. The Rental and Event Operations Manager will oversee and implement all aspects of house management the volunteer usher program and rental operations for facilities under direct Fine Arts Center supervision.

To be successful in this position you should demonstrate and have experience with crowd management emergency response practices patience time management attention to detail and great interpersonal skills. The successful candidate will demonstrate they can calmly and effectively think on their feet learn from mistakes make effective recommendations and have a collaborative spirit.

Essential Duties and Responsibilities

House Management & Usher Core:

• Oversee House Management Services for university presented produced campus events and external clients.
• Oversee recruitment training and scheduling of Assistant House Managers and volunteer ushers for all performances.
• Document volunteer history and report on same maintain volunteer handbook and enforce guidelines asses the learning and outcomes of the program.
• Attend or ensure appropriate staff in charge is present at all events.
• Coordinate with the Patron Services Manager regarding accessibility requests while also implementing accessibility programs established by the Fine Arts Center and the University.
• Respond to patron/client issues promptly and courteously while maintaining customer expectations and university policies.
• In coordination with university guidelines develop coordinate and execute emergency response plans for the Fine Arts Center.
• Ensure proper safety measures adequate housekeeping and adherence to all applicable EPA USITT and OSHA standards in the workplace and La Crosse Fire Department codes.

Facility Rental:

• Oversee the facility rental operations for Fine Arts Center and University owned facilities. Duties will Include but not limited to contract creation research and advise the Fine Arts Director on standard and competitive pricing models invoicing staffing and event coordination / implementation.

Student Staffing:

• Maintain student work schedules training and attendance records. Report when applicable.
• Report / track student timecards.
• Hire recruit and train student staff.

Administrative & Fine Arts Center Support:

• Represent the Fine Arts Center as a positive role model by striving to provide the highest quality of customer service to both internal users and rental clients.
• In collaboration with Fine Arts Center staff oversee and maintain all equipment used within the Fine Arts Center.
• Serve in a support role for campus sponsored events.
• Assist and execute in the establishment of plans for maintenance and capital projects.
• Maintain clean and orderly work areas including but not limited to the performance areas and wings technical control areas and all storage.
• Other duties as assigned by the Director of the Fine Arts Center.

General Requirements / Qualifications

• Bachelors Degree and/or an equivalent combination of education and or a minimum of three years of experience in a related field of work.
• Certified crowd manager or willingness to complete training program with a certification.
• Diplomacy flexibility calmness under pressure collaborative skills an ability to juggle and prioritize many conflicting priorities and a sense of humor are essential.
• Strong computer skills. AutoCAD and / or Vectorworks experience is a plus.
• Working knowledge of the scheduling and event management software EMS Software a plus.
• Microsoft Office proficiency.
• Experience working in a presenting facility.
• Excellent customer service skills and the ability to communicate diplomatically with diverse groups of people including staff vendors contractors and clients.
• Self-motivated with strong interpersonal organizational and leadership skills.
• Ability to work with creative people in a variety of tasks.
• Working knowledge of IATSE regulations and specifications.
• First aid and CPR / AED certification or willingness to complete training.

To Apply: Please complete the online employment application form and upload a letter of interest CV/resume and three professional references.

About the University: Viterbo University is a private Catholic Franciscan institution founded by the Franciscan Sisters of Perpetual Adoration. Viterbo is dedicated to preparing students for faithful service and ethical leadership. Viterbo offers a student-centered liberal arts education with a wide range of undergraduate graduate and professional programs. Located in La Crosse Wisconsin the university is nestled along the scenic Mississippi River and surrounded by the stunning bluffs of the Driftless Region. The local area combines natural beauty with a vibrant welcoming community offering opportunities for outdoor recreation arts and culture. Together Viterbo and La Crosse provide an exceptional place to live work and make a difference.

Required Experience:

Manager