Service Operation Specialist

Las Vegas, NV - USA

Monthly Salary: Not Disclosed

Posted on: 19 hours ago

Vacancies: 1 Vacancy

Job Summary

To apply to a Varex Imaging position please create an account and sign-in.

CURRENT VAREX IMAGING EMPLOYEES: Please apply by logging into your internal Workday Account.

Summary

Provides administrative and operational support to the Field Service teams. This role supports service activities customer satisfaction and internal coordination by ensuring accurate system administration effective communication and timely completion of tasks while developing knowledge of service operations and company processes.

Job Description

KEY RESPONSIBILITIES

Field Service Support

Provide general administrative and clerical support to Field Service Customer Service and department managers.

Serve as an initial point of contact for customer and internal service-related inquiries escalating issues as appropriate.

Create prioritize and allocate Cases/Work orders from Salesforce to the appropriate Field Service Engineers ensuring timely response and resolution.

Assist with reviewing and editing Field Service reports and documentation for completeness and accuracy.

Maintain accurate data in Service Systems (CRM and ERP/SAP) in line with company standards.

Assist with the creation tracking and administration of service contracts and related documentation.

Support spare parts administration including inventory tracking and documentation.

File maintain and organize service-related records reports and customer documentation.

Assist with compliance quality and regulatory documentation as instructed.

Submit completed paperwork in a timely and organized manner to support service operations.

Complete required LMS and role-specific training to build service and system knowledge.

Perform other administrative and support duties as assigned.

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REQUIRED KNOWLEDGE SKILLS AND ABILITIES

Strong organizational skills with attention to detail.

Ability to follow established processes and instructions accurately.

Good verbal and written communication skills with professional phone etiquette.

Ability to work effectively in a team environment.

Basic proficiency in Microsoft Word Excel PowerPoint and email systems.

Willingness to learn CRM and ERP systems (Salesforce SAP or equivalent).

Ability to multitask and manage routine administrative work.

Confidence working in a diverse and multicultural environment.

Ability to read write and communicate in English.

Customer-focused mindset with the ability to remain calm and professional.

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EDUCATION AND EXPERIENCE

High School Diploma or equivalent required.

01 year of administrative customer service or office support experience preferred.

Experience in a service technical environment is an advantage but not required.

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ENVIRONMENT AND PHYSICAL REQUIREMENTS

Extensive use of a computer and keyboard requiring repetitive finger motion.

Frequent use of telephone and face-to-face communication.

Regular sitting for extended periods.

Ability and willingness to travel based on business requirements

Time Type:

Full time

Job Type:

Regular

Work Shift:

First Shift

Pay Rate Type:

Hourly

Benefits and Perks

Varex Imaging provides competitive pay and benefits to support the financial physical and emotional well-being of the people who make our company successful.

Medical Insurance
Dental/Vision
10 Paid Holidays
PTO
Employee Stock Purchase Plan
401K match
Paid Parental Leave
Short & Long-Term Disability and Life Insurance
Competitive Pay
Flexible Schedules
Friendly Work Environment
Tuition Reimbursement
Employee Referral Program
Career Advancement Opportunities
Employee Discounts

All qualified applicants will receive consideration for employment without regard to race sex color religion sexual orientation gender identity national origin protected veteran status or on the basis of disability.

Required Experience:

To apply to a Varex Imaging position please create an account and sign-in.CURRENT VAREX IMAGING EMPLOYEES: Please apply by logging into your internal Workday Account.SummaryProvides administrative and operational support to the Field Service teams. This role supports service activities customer sati...