Financial Aid Specialist
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Job Location:
New York City, NY - USA
Monthly Salary:
Not Disclosed
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
Job Description
About the Team
At Campus the Financial Aid team helps students access the resources they need to pursue life-changing education. We support students from the moment they file a FAFSA through to final aid disbursement walking with them through every question form and curveball along the way.
Were not just processing forms - were educators advocates and communicators. Our team blends empathy with precision thriving on helping students move from feeling overwhelmed to feeling confident and supported.
About the Role
As a Financial Aid Specialist youll manage a large caseload of students and serve as a key touchpoint in their enrollment journey. This is a high-impact student-facing role responsible for helping students understand and complete the financial aid process. Youll use empathetic guidance to help them complete complex paperwork explain funding options and deliver difficult information with warmth and clarity. Youll balance detailed policy-driven work with deeply human conversations and youll do it all in a fast-paced collaborative environment thatll require you to be flexible adaptable and proactive
This is a great role for someone whos part analyst part communicator and is eager to contribute to a high-growth startup and team.
Youre excited about this opportunity because you will
Guide students through the full financial aid process including FAFSA completion verification packaging and disbursement steps
Calculate aid packages generate offer letters using financial systems and explain them clearly to students
Navigate emotionally complex conversations such as aid barriers and denials Pell eligibility and payment plans while maintaining student trust and empathy
Stay organized across systems trackers and notes while managing 200500 students and prioritizing persistent outreach and responsiveness through phone text and email.
Collaborate closely with Admissions Counselors (ACs) Onboarding Specialists (OSes) and Success Coaches (SCs) to create a smooth unified student experience across departments
Stay current on changing policies and procedures adapting workflows quickly and contributing to teamwide knowledge
Were Excited About You Because You
Are a clear confident communicator especially over the phone
Build rapport and relationships quickly even in brief or virtual interactions so that students see you as a trusted guide
Know how to break down complex topics into simple empowering language while also explaining the why behind specific asks
Are comfortable navigating emotionally sensitive conversations (e.g. aid denials family instability housing concerns) with clarity care and professionalism
Are resourceful and proactive. You ask smart questions seek out answers and take initiative without waiting to be told
Can manage your time and workflow independently using calendars trackers and tools to stay organized and effective
Care deeply about helping students succeed and are motivated by meaningful outcomes
Value teamwork and contribute actively to shared goals knowledge building and team learning
Thrive in fast-paced evolving environments and can adapt quickly to shifting priorities or processes
Required:
Strong communication relationship-building and documentation skills
Ability to navigate ambiguity and adapt to new systems quickly
Comfortable having tough conversations with empathy and professionalism
Positivity and a growth mindset
Bachelors degree
This role requires in-office attendance three days per week (TuesdayThursday) as an essential function to support student engagement coaching and team collaboration. Remote work is available on Monday and Friday but in-office presence on the designated days is necessary for the performance of this role.
Nice to Have:
Familiarity with financial aid systems (e.g. FAFSA ISIR review Title IV policies)
Experience in a student-facing customer support or process-heavy role
Comfort using CRM tools communication platforms and trackers
Background in fast-paced or startup environments
What youll get:
A compensation package that includes a base salary ($55000 - $64400) equity grant
Actual compensation within the pay range will be decided based on factors including but not limited to skills prior relevant experience and specific work location. For roles that are available to be filled remotely base salary will be localized.
Medical Insurance free Dental and Vision Insurance
401(k) match
Fertility benefits via Carrot
Hybrid work schedule (Mon & Fri remote; Tues-Thurs in-office)
Flexible Time Away paid holidays
In-office lunches for our New York office
Social events - happy hours birthday celebrations holiday parties & more!
Opportunity to make an impact youll be an integral player in bringing our vision to life
Where were located: Manhattan NY (Tribeca)
At this time we are unable to provide visa sponsorship or immigration support for this position. Candidates must have current and ongoing authorization to work in the United States without the need for sponsorship now or in the future.
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Campus celebrates and embraces diversity and is committed to building a team that represents a variety of experiences backgrounds and skills. We do not discriminate on the basis of race color religion marital status age gender identity gender expression sexual orientation non-disqualifying physical or mental disability national origin political affiliation veteran status or other applicable legally protected characteristics.
Required Experience:
IC
Key Skills
- Financial Services
- Financial Models
- Account Management
- General Ledger Accounts
- ERP
- Payroll
- External Auditors
- Customer Relationships
- Credit Card
- Financial Statements
- Business Units
- Annual Budget
- Income
- New Clients
- Financial Management
About Company
Campus is an online college with professors who also teach at top universities. Explore our career focused associates degree and certificate programs.
