Nexum Software Implementation & Deployment Specialist

Banyan Software provides the best permanent home for successful enterprise software companies their employees and customers. We are on a mission to acquire build and grow great enterprise software businesses all over the world that have dominant positions in niche vertical recent years Banyan was named the #1 fastest-growing private software company in the US on the Inc. 5000 and amongst the top 10 fastest-growing companies by the Deloitte Technology Fast 500. Founded in 2016 with a permanent capital base setup to preserve the legacy of founders Banyan focuses on a buy and hold for life strategy for growing software companies that serve specialized vertical markets.

About NEXUM Software

NEXUM Software provides invoice-to-cash solutions that help large corporates professional services firms and business process outsourcers optimise cashflow and improve operational efficiency. Our platform supports complex high-volume processes and is trusted in business-critical environments. NEXUM is part of Banyan Software a global software group with operations across Europe North America South America and Asia. While NEXUM operates as a focused autonomous business we benefit from the stability long-term outlook and international presence of the wider Banyan group. Our SaaS based solutions are delivered through secure hosted environments including multi-tenant platforms and dedicated single-tenant deployments depending on client requirements.

Formed in 2005 we are an established and growing business with a pragmatic delivery-focused culture and a long-standing client base.

The role

We are looking for a Software Implementation & Deployment Specialist to support and deliver the technical onboarding of NEXUM for new and existing clients. This is a hands-on implementation role working closely with senior team members support and development. You will be involved in configuring environments supporting data migrations assisting with go-lives and helping ensure clients are successfully onboarded onto the platform. This is not a software development role and not general IT support. It is a specialist role focused on software deployment implementation quality and client readiness.

What you will be doing

• You will support the implementation of NEXUM for new client onboardings upgrades and environment changes.
• You will assist with provisioning and configuring hosted environments across NEXUMs multi-tenant and dedicated single-tenant platforms.
• You will support data migration activities using Microsoft SQL Server including running scripts validating data and escalating issues where required.
• You will assist with system configuration user setup permissions and client specific settings.
• You will support testing user acceptance phases and go-live activities.
• You will work with internal teams to resolve implementation issues and coordinate fixes.
• You will maintain clear documentation of implementation steps and client specific configurations.
• You will provide early life support after go-live and help ensure a smooth handover into ongoing support.
• You will gradually take ownership of smaller or less complex implementations as your experience grows.

Essential experience and skills

• Experience in a software implementation deployment or technical support role within a B2B or SaaS environment.
• Experience working with hosted or SaaS platforms.
• Exposure to multi-tenant systems or client specific environments.
• Working knowledge of Microsoft SQL Server including executing scripts and supporting basic data migrations.
• Experience supporting Windows based applications or server environments.
• A basic understanding of networking concepts such as VPNs and secure access.
• Good troubleshooting skills and a methodical approach to problem solving.
• The ability to communicate clearly with both technical colleagues and non-technical users.
• A willingness to learn take ownership and grow into a more senior implementation role over time.

Nice to have experience

• Experience working with legal financial services or regulated customers.
• Basic scripting or automation experience for example PowerShell.
• Experience supporting system integrations or data imports.

Qualifications

A degree or equivalent experience in IT Computer Science or a related discipline is desirable but not experience and the ability to demonstrate real world implementation work is more important than formal qualifications.

What success looks like

• Client implementations are delivered smoothly and with good support.
• Data migrations are accurate and well validated.
• Implementation tasks are completed reliably and documented clearly.
• Clients feel supported and prepared during onboarding and go-live.
• You continue to grow in confidence and responsibility within the implementation function.

Diversity Equity Inclusion & Equal Employment Opportunity at Banyan: Banyan affirms that inequality is detrimental to our Global Teams associates our Operating Companies and the communities we serve. As a collective our goal is to impact lasting change through our actions. Together we unite for equality and equity. Banyan is committed to equal employment opportunities regardless of any protected characteristic including race color genetic information creed national origin religion sex affectional or sexual orientation gender identity or expression lawful alien status ancestry age marital status or protected veteran status and will not discriminate against anyone on the basis of a disability. We support an inclusive workplace where associates excel based on personal merit qualifications experience ability and job performance.

Beware of Recruitment Scams

We have been made aware of individuals fraudulently posing as members of our Talent Acquisition team and extending fake job offers. These scams may involve requests for personal information or payment for equipment.

Protect yourself by following these steps:

• Verify that all communications from our recruiting team come from an @ email address.
• Remember employers will never request payment or banking information during the hiring process.
• If you receive a suspicious message do not respond instead forward it to and/or report it to the platform where you received it.

Your safety and security are important to us. Thank you for staying vigilant.