CRM Campaign Operations Associate

Join a high impactteam shaping customer lifecycle communications throughdata driven multichannel across product marketing CX and support to delivertimely relevant communications that deepen engagement.

As a Campaign Operations Associate in the CRM Operations team you will build launch and optimise multichannel campaigns that inform and delight customers across the lifecycle. You will partner closely with technical and nontechnical stakeholders to ensureaccuratedata rigoroustestingand compliant in a fastmoving collaborative environment that values customer focussimplicityand continuous learning.

Job responsibilities

• Build schedule and QA multichannel CRM campaigns across email push in-app SMS and customer notices.

• Manage real time communications and support squad with testing and execution in the CRM platform.

• Ensure data accuracy audience integrity and consent settings for every send.

• Coordinate with product marketing CX content and support to align briefs timelines and reviews.

• Design and launch automated event triggered journeys using internal and approved external tools.

• Adhere to legal compliance risk and control requirements secure approvals prior to launch.

• Deliver projects on time while following internal processes documentation and playbooks.

• Create runbooks and capture learnings to scale best practices across teams.

• Build and maintain KPI dashboards reporting and alerting for campaigns and channels.

• Support customer communications escalations and queries in partnership with Customer Support.

Required qualificationscapabilities and skills

• Bachelors degree in marketing business or related field or equivalent practical experience.

• Experience executing email and CRM campaigns in regulated environments.

• Proficiency with an enterprise CRM/ESP platform (e.g. Braze Salesforce Marketing Cloud MoEngage).

• Analytical skills with attention to detail; ability to validate data and interpret engagement metrics.

• Experience building automatedevent triggered journeys and segmenting customer data.

• Demonstrated ability to manage end-to-end campaign development and delivery in fast paced setting.

• Familiarity with A/B testing design execution and analysis for campaign optimization.

• Strong organization stakeholder management and written communication skills.

Required qualifications capabilities and skills

• Ideally experience in retail banking or financial services.

• Experience working in agile cross functional squads.

• Knowledge of deliverability consent management and regional communications regulations.

• Familiarity with building dashboards and alerts for campaign performance monitoring.