Software Development Manager, Amazon Access

Lead engineering efforts to support the mission of expanding access to Amazons Store by developing inclusive payment solutions for underserved customer groups. Partner with cross-functional teams to define and execute technical strategy for programs such as EBT healthcare benefit integration and AI-driven personalization with a focus on delivering meaningful customer impact.

Amazon Access is focused on reducing barriers and making shopping more accessible and affordable for all customers guided by the principle that Success and scale bring broad the role of Software Development Manager III you will independently lead software teams responsible for building scalable technical foundations that enable millions of U.S. households including low-income families health benefit account holders and Medicaid recipients to use their benefits seamlessly on Amazon.

You will own the technical vision and execution across three strategic priorities:

Advancing growth through AI-enhanced personalization

Broadening access via vendor partnerships and external system integrations

And evolving core architecture to support long-term scale.

Your team will deliver technologies spanning payments infrastructure classification systems and customer experience enhancements that positively affect millions of customers who experience real challenges accessing e-commerce services.

Key job responsibilities
Strategic Technical Leadership

Establish and drive the technical roadmap for key initiatives that enhance accessible payment solutions and customer experiences.

Provide leadership and direction to software engineers working on personalized AI experiences payment integration projects and core architecture improvements.

Promote productivity and system efficiency by encouraging the thoughtful adoption of generative AI and simplifying complex system architectures.

Collaborate closely with senior technical leaders to build consensus and alignment around the technical vision and strategic priorities.

Cross-Functional Partnership

Work with product management using a customer-centric approach to translate user needs into effective technical solutions.

Partner with marketing teams to support AI-informed campaign automation and experiences that reflect customer lifecycle insights.

Engage with cross-organizational partners including Payments Worldwide Grocery Prime and Health teams to deliver coordinated technical initiatives and integrated solutions.

About the team
Amazon Access (AA) is transforming the Amazon Store into the Everyone Store embodying our belief that Success and Scale Bring Broad Responsibility. Our vision is to create products and services that provide convenience equity breaking down barriers to make shopping more accessible and affordable for all customers. By enabling government healthcare and private benefits we can reach emerging segments and expand the spending of existing Amazons Stores customers.

- 7 years of engineering experience
- 3 years of engineering team management experience
- 8 years of leading the definition and development of multi tier web services experience
- Knowledge of engineering practices and patterns for the full software/hardware/networks development life cycle including coding standards code reviews source control management build processes testing certification and livesite operations
- Experience partnering with product or program management teams
- Experience designing or architecting (design patterns reliability and scaling) of new and existing systems
- Bachelors degree in computer science or equivalent

- Experience in communicating with users other technical teams and senior leadership to collect requirements describe software product features technical designs and product strategy
- Experience in recruiting hiring mentoring/coaching and managing teams of Software Engineers to improve their skills and make them more effective product software engineers

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