Support Engineering Manager, AWS Invoicing Global Tax & Compliance

AWS Utility Computing (UC) provides product innovations from foundational services such as Amazons Simple Storage Service (S3) and Amazon Elastic Compute Cloud (EC2) to consistently released new product innovations that continue to set AWSs services and features apart in the industry. As a member of the UC organization youll support the development and management of Compute Database Storage Internet of Things (Iot) Platform and Productivity Apps services in AWS including support for customers who require specialized security solutions for their cloud services.

We are seeking a Support Engineering Manager to lead a team of support engineers responsible for managing cross-border operations in a highly
regulated this role you will own the strategy and execution for mitigating personal information cross-border data transfer risks
across cloud platform services in restricted regions ensuring compliance with local data protection regulations. You will partner with legal
security assurance and service teams to prioritize operational risks drive detection and automation capabilities and build accountability
mechanisms that scale.



Key job responsibilities
The ideal candidate has experience managing support engineering teams in sovereign or compliance-sensitive environments a
track record of balancing regulatory requirements with operational efficiency and the ability to influence cross-functional stakeholders to adopt
compliance-driven processes. You will be responsible for evolving tooling processes and team capabilities to reduce manual risk discovery
increase automation and maintain audit readiness in partnership with local regulatory bodies and third-party operators.

About the team
Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description we encourage candidates to apply. If your career is just starting hasnt followed a traditional path or includes alternative experiences dont let it stop you from applying.

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Work/Life Balance
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- Bachelors degree in Computer Science Computer Engineering or a related technical discipline
- Experience in written and verbal communication with the ability to present complex technical information in a clear and concise manner to executives and non-technical leaders

- 5 years of leading technical support teams experience
- Bachelors degree in Engineering Computer Science Information Systems or a related field
- Experience driving projects to improve operations and support-related processes
- Speak write and read fluently in English and Chinese.

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