Sr. Value Add Solutions Manager
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Job Location:
Jonesboro, GA - USA
Monthly Salary:
Not Disclosed
Posted on:
11 hours ago
Vacancies:
1 Vacancy
Department:
Job Summary
Lifecycle Services is Duravants brand for service our customers global source for parts and service support. We are a connected service organization for the operating companies under the Duravant family. Our family of companies includes nVenia FMH Conveyors Key Technology and many more. Lifecycle Services becomes a partner to our customers for equipment support and performance optimization on a global scale with a diverse portfolio of service and support offerings. This fast-growing organization aims to be the premier customer support organization and offers the right candidate the opportunity to help build and shape this growth engine while having the backing of a parent organization.
As a Duravant Family Company we participate in global Diversity Equity and Inclusion programs as well as Doing Good initiatives to support our addition to a culture that promotes long term career satisfaction with opportunities for personal and professional growth we offer an excellent total rewards package that includes:
- Compensation: We offer competitive compensation
- Benefits: We have comprehensive benefit packages designed to support our employees health well-being and financial security
- Development: We have education and training programs which include an educational assistance program
- Time Off: We offer paid holidays and paid time off
- Driven Team Members: We have a cross-functional collaborative environment focused on delivering results
- Core Values: Our core values are Teamwork Respect Integrity Winning Spirit and Sense of Urgency
- Culture: We are driven by our number one asset - our employees and their successes
- Doing Good: We love to be active members of our community! We have several volunteer opportunities throughout the year.
Reporting to Sr. Director of Lifecycle Services this role is dedicated to selling andpromoting our aftermarket services such as equipment retrofits spare part kits preventive maintenance plans and other service contracts. The ideal candidate will drive strategic initiatives to expand our service portfolio develop new service products based on customer needs and enable the team to value-sell solutions that enhance customer productivity. This is a high-impact role that will design and execute sales campaigns build a strong sales funnel for service offerings and convert opportunities into revenue to help us meet our financial objectives.
POSITION DUTIES & RESPONSIBILITIESinclude the following other duties as assigned.
Strategic Business Development
- Drive revenue growth through aftermarket channels creating value added solutions
- Develop and implement annual sales plans with team
- Analyze equipment/parts/service performance and identify growth opportunities in collaboration with departmental leadership
- Create and execute short-term and long-term strategies
Customer Relationship Management for executed strategies
- Develop customer relationships at all levels from factory production floor to decision makers
- Develop and maintain strategic partnerships
- Create quarterly reviews with customers corporate offices
- Champion post-sale customer experience initiatives
Operational Leadership
- Train and mentor Lifecycle Services sales team
- Develop and manage customer care plans and other value add revenue streams
- Monitor performance against established KPIs
- Partner with departmental leadership to address service gaps and improve customer satisfaction metrics
Position Specific Competencies:
- Customer Focus
- Communication proficiency
- Professional and customer friendly
- Technical Knowledge
- Attention to detail
- Adaptability
- Computer proficiency Office 365 CRM (Salesforce)
- Proficiency in multi-tasking in a fast-paced environment
WORK ENVIRONMENT:
The position is an office-based position with visits to the manufacturing area.
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential function.
ADDITIONAL INFORMATION:
Duravant is a global engineered equipment company with an over 100-year operating history. Through our portfolio of operating companies we deliver trusted end-to-end process solutions for customers and partners through engineering and integration expertise project management and operational excellence. With worldwide sales distribution and service networks we provide immediate and lifetime aftermarket support to all the markets we serve in the food processing packaging and material handling sectors. Duravants market-leading brands are synonymous with innovation durability and reliability.
Required Experience:
Senior IC
Key Skills
- Organizational Management
- Presentation Skills
- Agile
- SAFe
- AWS
- Solution Architecture
- Conflict Management
- Data Management
- Scrum
- Team Management
- Pre-sales
- Management Consulting
About Company
Marlen enables customer success through trusted and robust food processing solutions, application know-how, process expertise and engineering customization.
