Chat Customer Support Representative AT&T
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Job Location:
Monthly Salary:
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Welcome to OneTouch Direct where we turn customer service into a memorable experience! As a prominent contact center solution provider since 1998 we partner with Fortune 500 companies to ensure their customers receive unparalleled support and service.
We are currently looking for a Chat Customer Support Representative to join our dynamic team! You will be the voice behind the chat assisting AT&T customers with their inquiries and ensuring they receive top-notch assistance in a timely manner.
Your Role Will Include:
- Responding to customer inquiries via chat with a friendly and professional demeanor.
- Resolving issues and providing information about AT&T products and services.
- Handling customer complaints and questions effectively ensuring satisfaction.
- Maintaining a positive attitude while managing multiple chat interactions simultaneously.
- Documenting conversations and ensuring follow-up where necessary.
Requirements
- Excellent written communication skills with a friendly and clear tone.
- Previous experience in a customer service role particularly in chat support is a plus.
- Strong problem-solving skills and the ability to think on your feet.
- Ability to handle high volumes of chat interactions efficiently.
- Familiarity with AT&T products and services is advantageous.
- Proficiency with computers and chat support software.
- Strong attention to detail and organizational skills.
Benefits
- The WEEKLY COMISSION will be paid based on performance you receive can an additional $1 $2 or $3 an hour.
- Monthly COMISSION - To qualify for the monthly commission YOU MUST WORK 150 HOURS AND 7 DAY FUNCTION RESOLVE 91% OR HIGHER.
- Full-Time Hours: 40 hours per week schedule with overtime opportunities!
- GREAT Earning Opportunities: Competitive hourly pay PLUS monthly bonus opportunities!
- Supportive Environment: Classroom training plus 1-on-1 support for your first week of call taking!
- Great workplace: Daily and weekly incentives to create a fun competitive and rewarding environment!
- Benefits: Health Care Plan (Medical Dental & Vision)
- Growth: Opportunity for professional advancement as we grow!
- Culture: Diverse & Inclusive welcoming culture with Employee Resource Groups
Required Experience:
Unclear Seniority
Key Skills
About Company
At OneTouch Direct (OTD) , we do things differently. We provide a high-energy, culture-focused environment where we consistently recognize top-performing employees for their hard work. We have been partnering with our Fortune 500 Clients since 1998, and we continue to expand our busin ... View more
