OneOps Service and Performance Lead

AtIpsen we are driven by a single purpose:bringing meaningful innovation to patients and society.

To support this mission we are looking for aHead of Service Operations Performanceto shape and elevate how Digital & IT services are delivered measured and continuously improved across thecompanyworldwide.

Working closely with theVP GDIT Operations and otherOperationsleadersthis is ahighimpactleadership roleat the heart of our Global Digital & IT Operations combiningservice excellence financial governanceITLTprocess maturity and stakeholder trustacross multiple domains including infrastructure end-user services enterpriseBusinessesapplicationsSecurityand SAP Dataplatform.

Yourkeyresponsibilities

• Overseethe performance managementof Digital & ITOperations representing over half of the organizations total IT spending.

• SupportOperationsleadership inbudget management financial planning and performance trackingacross IT operations.

• Develop andmaintaindashboards and reporting tools to provideclear visibility on IT service performance and financial outcomes.

• Drivecross-domain performance analysis ensuring consistency and alignment across infrastructure end-user services and business applications.

• Own and evolve theglobal IT service and product catalogue ensuring clarity transparency and alignment with business needs.

• Analyze service consumption costs and value delivered to business units to supportdata-driven decision-making and ROI measurement.

• Collaborate with IT leaders and business stakeholders toidentifyoptimization opportunities and operational improvements.

• Contribute to the development of a strongFinOps&GreenOpscultureacross Digital & IT operations.

• Manage and develop a team member responsible for the operational platform supporting service management activities.

Yourprofile & expertise

• Solid experience inIT operations service management or IT performance managementwithin complex organizations.

• Strong understanding ofITfinancial management budgeting and cost optimization.

• Good knowledge ofIT service management frameworks (ITIL)and service performance measurement.

• Experience managing oroptimizingIT service catalogues and service lifecycle processes.

• Ability to analyze service performance across multiple IT domains.

• Business-oriented mindset with a strong focus onend-user experience and service value.

• Fluent inEnglish.

WhyjoinIpsen

• A strategic leadership role withinIpsens Global Digital & IT Operations transformation.

• Direct impact onIT performance service quality and financialgovernance atglobal scale.

• Close collaboration with senior leadership and multiple IT domains.

• Opportunity to shape how IT services create value for the business and end users.

• A purpose-driven organization focused oninnovation and patient impact.