Retail Ops Specialist

About Wolt

At Wolt we create technology that brings joy simplicity and earnings to the neighborhoods of the 2014 we started with delivery of restaurant food. Now were building the delivery of (almost) everything and youll find us in over 500 cities in 30 countries around the 2022 we joined forces with DoorDash and together we keep on dreaming big and expanding across the globe.

Working at Wolt isnt always easy but its definitely exciting. Here youll learn more build more and ship more than in most other companies. Youll be challenged a lot but also have a lot of fun on the way. So if youre a self-starter with drive and entrepreneurial spirit this could be the ride of your life.

At Wolt our Retail Operations teams are at the heart of ensuring a seamless and reliable experience for our merchants and customers. As we continue to scale our retail offering operational excellence at the store level becomes more critical than ever.

In this role youll act as the local subject-matter expert for retail operations owning initiatives that improve order fulfillment quality and reliability. Youll work closely with merchants Account Managers and regional stakeholders to reduce unfulfilled items and cancellations while building scalable best practices across the country.

What youll be doing

In this role youll drive operational improvements that directly impact merchant performance and customer experience. Day-to-day in this role youll:

• Lead the local rollout of global operational initiatives tools and process changes ensuring merchant readiness and adoption
• Own and manage operational projects aimed at improving picking efficiency inventory accuracy and fulfillment reliability
• Track and analyze Perfect Order Fulfillment Ratio (POFR) and its key drivers identifying performance gaps and improvement opportunities
• Diagnose root causes of operational issues across behavior process and data or integration topics and define clear action plans together with merchants and Account Managers
• Run recurring operational reviews with key retail partners and follow up on agreed actions
• Build strong relationships with store and regional managers through regular store visits on-site training and picker coaching
• Collaborate cross-functionally with Product Support and Regional Operations teams on topics such as substitutions data accuracy and venue availability
• Document and share learnings best practices and challenges locally and across regions to help scale impact

Our humble expectations

• 25 years of experience in retail supply chain operations management account management or similar field-based roles within ecommerce
• Strong analytical skills with the ability to work confidently with operational data and tools such as Excel Looker or similar platforms
• Proven ability to manage projects end-to-end from problem definition to execution and follow-up
• Excellent communication and stakeholder management skills with the ability to influence partners and work cross-functionally
• Hands-on and proactive mindset comfortable working both on-site with merchants and remotely with global teams
• Fluency in English and Hebrew

What we offer

• A high-impact role with direct ownership over operational performance in your market
• Exposure to complex retail operations in a fast-growing global marketplace environment
• The opportunity to work closely with product operations and commercial teams across regions
• Real autonomy to identify problems test solutions and scale what works
• A collaborative low-hierarchy culture where ownership and initiative are truly valued

Next steps

If this sounds like the right next step for you apply by submitting your application through our careers site. We review applications on a rolling basis.
The hiring process typically includes an initial conversation with Talent Acquisition followed by interviews with the hiring manager and key stakeholders.

Our Commitment to Diversity and Inclusion

Were committed to growing and empowering a more inclusive community within our company industry and cities. Thats why we hire and cultivate diverse teams of people from all backgrounds experiences and perspectives. We believe that true innovation happens when everyone has room at the table and the tools resources and opportunity to excel.