Benefits Representative II

Utah State University is committed to creating a supportive and engaging workplace where employees can thrive. As part of the Human Resources team you will help employees understand and navigate the benefits available to them throughout their time at USU.

The Human Resources Benefits Representative supports the administration of the universitys benefits programs and serves as a resource for employees experiencing life events enrolling in benefits or simply looking for guidance. This role works closely with employees and benefits providers to ensure benefits processes run smoothly and records remain accurate and compliant with applicable regulations.

Working in USU Human Resources also provides the opportunity to collaborate with a dedicated team contribute to improving HR services and processes and support a positive employee experience across the university community.

The ideal candidate enjoys helping others and feels comfortable guiding employees through benefits programs and life event changes. This individual is organized detail-oriented and able to manage multiple processes while maintaining accuracy and confidentiality.

Benefits Administration (40%)

• Assists employees within assigned colleges with benefits enrollment and life event changes.
• Acts as the first point of contact for employees providing general benefit information.
• Maintains accurate and up-to-date benefits records in the HRIS.
• Ensures compliance with federal state and local benefits regulations.
• Assists with the coordination of benefit orientations and makes presentations during the information sessions.
• Identifies and recommends opportunities to improve benefit program management processes and employee experience.
• Provides metrics and reports on benefits activity to HR leadership.

FMLA & Disability Administration (30%)

• Educates employees on their rights and available benefits when they need to be away from work to care for themselves or an immediate family member.
• Provides required paperwork and determines eligibility for leave under the different university leave benefits.
• Coordinates with third-party disability administrator to ensure a smooth process for the employee.
• Manages timelines and compliance with certifications recertifications and claim submissions.
• Explains pay and benefit impacts and supports employees as they enter leave into timekeeping system.
• Supports the employee and department with returning to work to ensure a smooth transition.

Solution Center Representative (20% of time)

• Responds to telephone calls emails and walk-in inquiries to provide assistance and information regarding general HR-related questions.

Additional Duties (10% of time)

• Performs other administrative tasks as assigned

Minimum Qualifications:

• Three years of relevant experience; or an associate degree/business administration certificate plus one year of relevant experience.

Preferred Qualifications:

• Experience with managing employer benefits
• Experience with FMLA
• Experience with Banner or HRIS systems
• Experience with HIPAA
• Strong organizational and case management skills

Knowledge Skills and Abilities:

• Human Resources Representatives must have the ability to act professionally and empathetically when encountering customers who at times may be frustrated or upset.
• Ability to respond to requests and questions regarding personnel and payroll matters within identified parameters.
• Ability to communicate effectively both orally and in writing.
• Ability to maintain the confidentiality of records and information.
• Ability to prepare routine administrative paperwork.
• Skilled in the use of personal computers and related software applications.
• Ability to analyze problems and develop creative solutions to complex human resource issues.
• Ability to work with great attention to detail.
• Ability to work on projects independently and as a part of a team.
• Ability to handle frequent interruptions while working on various projects.
• Routinely process highly confidential and sensitive personnel records in a professional and confidential manner.

Along with the online application please attach:

• Resumeto be uploaded at the beginning of your application inthe CandidateProfile under Resume/CV

**Document size may not exceed 10 MB.**

Employees work indoors and are protected from weather and/or contaminants but not necessarily occasional temperature changes. The employee is regularly required to sit and often uses repetitive hand motions.

Founded in 1888 Utah State University is Utahs premier land-grant public service university. As an R1 research institution Utah State is dedicated to advancing knowledge and serving the public good through innovative research and scholarly activities that are grounded in reciprocal engagement with local regional and global communities. USU prepares students to be active civically engaged leaders who are prepared to address critical societal challenges. Dedicated to providing a high-quality and affordable education USU remains a leader in research discovery and public impact.

USU enrolls over 29800 students both online and in person atlocations throughout the state.Utah States 30 locations include a main campus in Logan Utah residential campuses in Price and Blanding and six additional statewide campuses along with education centers serving every county. USU educates students from all 50 states and more than 80 countries. For over 100 years USU Extension has served and engaged Utahns serving every county in the state.

Competing at the NCAA Division I level USU is a proud member of the Mountain West Conference and will join the Pac-12 Conference beginning in the 2026-2027 season.The Aggies long-standing tradition of athletic and academic excellence is exemplified by recent Mountain West regular-season and tournament championships in womens volleyball three consecutive Mountain West tournament titles in womens soccer conference championships and a first-ever conference championship for gymnastics reflecting USUs commitment to perseverance and achievement.

Utah State is dedicated to fostering a community where all individuals feel respected valued and supported and where diversity of thought and culture are cultivated. We seek to recruit hire and retain people from all walks of life who willchampion excellence in education research discovery outreach and believe that promoting a strong sense of community and belonging empowers and engages all members of USU to thrive and be recognized our commitment to employees when they namedUtah State the best employer in Utahin 2023.Learn moreabout USU.

The university provides aDual Career Assistance Programto support careers for partners who are also seeking is committed to providing access and a reasonable accommodation for individuals with disabilities. To request a reasonable accommodation for a disability contact the universitys ADA Coordinator in the Office of Human Resources at or.

*updated 12/2025

In its programs and activities including in admissions and employment Utah State University does not discriminate or tolerate discrimination including harassment based on race color religion sex national origin age genetic information sexual orientation gender identity disability status as a protected veteran or any other status protected by University policy Title IX or any other federal state or local law.

Utah State University is an equal opportunity employer and does not discriminate or tolerate discrimination including harassment in employment including in hiring promotion transfer or termination based on race color religion sex national origin age genetic information sexual orientation gender identity disability status as a protected veteran or any other status protected by University policy or any other federal state or local law.

Utah State University does not discriminate in its housing offerings and will treat all persons fairly and equally without regard to race color religion sex familial status disability national origin source of income sexual orientation or gender identity. Additionally the University endeavors to provide reasonable accommodations when necessary and to ensure equal access to qualified persons with disabilities.

In all circumstances Utah State University follows state and federal laws related to sex-segregated spaces.

The following individuals have been designated to handle inquiries regarding the application of Title IX and its implementing regulations and/or USUs non-discrimination policies:

For further information regarding non-discrimination please visit or contact:

U.S. Department of Education

Denver Regional Office

U.S. Department of Education

Office of Assistant Secretary for Civil Rights

*updated 10/2025