Client Service Associate

Kansas City, KS - USA

Monthly Salary: Not Disclosed

Posted on: 14 hours ago

Vacancies: 1 Vacancy

Job Summary

We are a $300M financial services practice in the beautiful Crown Center Area of Kansas City. We have more than 30 years of experience and have the pleasure of supporting over 1000 households. Our focus is on providing new and existing clients with the highest level of care understanding and support. We serve as advocates for our clients and function as a guide through customized financial planning investment management insurance solutions and employer-sponsored retirement plans.

We are looking for an experienced and versatile Client Service Associate to support our advisors our clients and our continued addition to having a strong working knowledge of industry software systems and processes you are exceptionally organized have amazing attention to detail and are committed to delivering a smooth and confidence-inspiring experience for our clients with every interaction. Whether it is completing paperwork and tasks onboarding new clients handling service requests scheduling or preparing for meetings you tackle it with a service heart and an accuracy and efficiency that cannot be beaten. We are a small yet nimble team and this role is crucial to our continued success.

You will be instrumental in ensuring our clients receive the highest level of service and support. With your astute industry knowledge you not only know the differences between accounts such as trusts IRA vs ROTH and qualified vs nonqualified but you also know what steps are needed to process them appropriately. You are tech savvy an adopter of change and willing to go above and beyond when it is needed. You are naturally curious and capable of identifying efficiency gaps and executing on improvement.

ESSENTIAL RESPONSIBILITIES

Communicate process and follow up with clients on various client service items including general questions applications withdrawal requests beneficiary changes etc. following all to completion
Coordinate with the advisor and clients to complete and process new account paperwork transfers contributions and keep client accounts in good standing
Answer screen and route phone calls assisting clients directly or taking messages for other team members asappropriate
Prepare organize coordinate and maintain client paperwork
Maintain client records in database including documentation of phone calls and conversations
Deliver superior client service troubleshoot problems and serve as liaison between the Advisor and Client as needed
Schedule appointments maintain calendar and coordinate scheduling internally and externally as needed
Communicate with the broker/dealer advisory firm and product contacts
Maintain broker records logs and blotters
Follow manage and monitor task list effectively prioritizing time-sensitive requests or issues

SKILLS & REQUIREMENTS

College graduate highly preferred or equivalent work experience
3 years of financial services experience required; ideally in B/D or RIA environment supporting a financial advisor or similar setting
A commitment to excellence; detail-oriented client-focused and highly organized
Tech-savvy and highly proficient in Microsoft Office suite; strong ability to learn and apply new software systems quickly
Superior phone skills; friendly and helpful in all interactions on the phone
Excellent interpersonal and communication skills; ability to communicate in a pleasant tactful and effective manner (both orally and in writing) and to handle difficult sensitive issues
Strong time management skills; ability to prioritize and coordinate multiple work assignments and deadlinesefficiently despite frequent interruptions
Proactive team player able to work in a fast-paced environment
Must be willing and able to complete a background and credit screening as an employee of a FINRA-regulated advisor; final job offer is dependent on successful completion and approval by the broker/dealer firm.

Required Experience:

ESSENTIAL RESPONSIBILITIES

Communicate process and follow up with clients on various client service items including general questions applications withdrawal requests beneficiary changes etc. following all to completion
Coordinate with the advisor and clients to complete and process new account paperwork transfers contributions and keep client accounts in good standing
Answer screen and route phone calls assisting clients directly or taking messages for other team members asappropriate
Prepare organize coordinate and maintain client paperwork
Maintain client records in database including documentation of phone calls and conversations
Deliver superior client service troubleshoot problems and serve as liaison between the Advisor and Client as needed
Schedule appointments maintain calendar and coordinate scheduling internally and externally as needed
Communicate with the broker/dealer advisory firm and product contacts
Maintain broker records logs and blotters
Follow manage and monitor task list effectively prioritizing time-sensitive requests or issues

SKILLS & REQUIREMENTS

College graduate highly preferred or equivalent work experience
3 years of financial services experience required; ideally in B/D or RIA environment supporting a financial advisor or similar setting
A commitment to excellence; detail-oriented client-focused and highly organized
Tech-savvy and highly proficient in Microsoft Office suite; strong ability to learn and apply new software systems quickly
Superior phone skills; friendly and helpful in all interactions on the phone
Excellent interpersonal and communication skills; ability to communicate in a pleasant tactful and effective manner (both orally and in writing) and to handle difficult sensitive issues
Strong time management skills; ability to prioritize and coordinate multiple work assignments and deadlinesefficiently despite frequent interruptions
Proactive team player able to work in a fast-paced environment
Must be willing and able to complete a background and credit screening as an employee of a FINRA-regulated advisor; final job offer is dependent on successful completion and approval by the broker/dealer firm.