Digital Transformation & Automation Program Manager

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The Digital Transformation & Automation Manager is responsible for identifying documenting and enabling the automation of manual business processes across operations and support functions. This role works closely with operational teams to understand how work is performed today and partners with application developers to translate those processes into automationready requirements.

The role also plays a key part in change management and adoption ensuring that new automated processes are clearly understood and successfully adopted by users.

Responsibilities

Process Documentation & Automation Enablement

• Identify manual paperbased or inefficient workflows across operations and functional teams.
• Lead process discovery sessions with frontline staff supervisors and managers.
• Document currentstate (asis) processes and define futurestate (tobe) automation requirements.
• Translate business processes into clear complete requirements for development teams.
• Ensure process documentation accurately reflects realworld operations including exceptions and handoffs.

Partnership with Developers & Delivery Teams

• Partner with application developers to clarify requirements and support solution delivery.
• Act as the business process representative throughout development and testing.
• Participate in user acceptance activities to validate solutions against documented processes.
• Support refinement of requirements based on testing and operational feedback.

Change Management & Adoption

• Support change management for assigned automation initiatives.
• Develop and maintain change artifacts such as process documentation job aids and user guidance.
• Communicate process changes clearly to impacted teams.
• Partner with operations and training teams to support rollout and adoption.
• Gather postdeployment feedback and recommend process or requirement updates as needed.

Continuous Improvement

• Maintain a repository of documented processes and automation candidates.
• Identify opportunities to simplify or standardize processes prior to automation.
• Support continuous improvement of automated workflows based on user feedback and operational outcomes.

Talent Requirements

• Experience in process documentation business analysis or operational improvement
• Strong ability to document and explain endtoend workflows
• Experience partnering with technical or development teams
• Strong communication facilitation and stakeholder management skills
• Ability to work effectively with both frontline and leadership teams

Preferred

• Experience supporting digital transformation or automation initiatives
• Familiarity with operational or fieldbased environments (transportation logistics or similar)
• Transit operations experience is a strong plus including exposure to operations maintenance safety dispatch or training environments
• Experience supporting change management or user adoption efforts

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Where permissible under applicable state and local law applicants may be subject to a pre-employment drug test and background check after receiving a conditional offer of employment.