Service Coordinator
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Job Location:
Monthly Salary:
Posted on:
8 hours ago
Vacancies:
1 Vacancy
Job Summary
Are you a current Elekta employee
Please click here to apply through our internal career site Find Jobs - Elekta.
Want to join a team with a mission to improve and save lives
We continually look for motivated and skilled individuals who are interested in supporting our customers healthcare professionals who use our products to help patients and their communities.
We currently have the following opportunity available - please contact us for more details!
We are looking for a highly organized and proactive Service Coordinatorto support our Service & OF organization across East Europe. This role is essential to ensuring smooth delivery of service operations effective coordination of Field Service Engineers (FSEs) and highquality customer service across a diverse regional footprint.
The Field Service Coordinator will act as a key link between customers Field Service Engineers Regional Service Managers and internal support teams.
Key Responsibilities
Service Coordination & Scheduling
- Plan schedule and dispatch Field Service Engineers across East Europe (e.g. Romania Serbia Croatia) ensuring optimal coverage and adherence to SLAs.
- Coordinate closely with Regional Service Managers such as those referenced in organisational files (e.g. Romania and Serbia leadership structures inREU Organization - All Detail for Workshop2).
- Monitor service queues assign work orders and ensure timely completion.
Customer & Stakeholder Communication
- Serve as a primary operational contact for service requests providing timely updates to customers and internal partners.
- Escalate complex service issues as needed ensuring service excellence and customer satisfaction.
Logistics & Operational Support
- Support logistics planning including parts coordination travel arrangements and site documentation.
- Maintain accurate records service reports and documentation required for compliant service operations.
- Assist with onboarding and resource allocation for expanding service teams across East Europe.
Process Governance & Continuous Improvement
- Ensure compliance with internal tools safety standards policies and quality procedures.
- Identify opportunities to improve service processes and resource utilization.
- Partner with the broader Service & OF team as East Europe continues to evolve its operating model
Skills & Experience Required
- Experience in service coordination scheduling dispatching or technical operations support.
- Strong communication and stakeholdermanagement skills across multiple countries and cultures.
- Highly organized with the ability to manage multiple priorities simultaneously.
- Proficiency in MS Office; experience with ERP or service management systems is an advantage.
- Fluency in English required; an additional regional language is a plus.
- Customeroriented mindset with strong problemsolving abilities.
What We Offer
- Opportunity to contribute to a critical and fastgrowing region within our organization.
- A dynamic international environment with strong cross-functional collaboration.
- Career development and skillbuilding within Service & OF including exposure to regional transformation initiatives.
Required Experience:
IC
Key Skills
- Senior Care
- Customer Service
- Developmental Disabilities Experience
- Computer Skills
- Microsoft Outlook
- Case Management
- Computer Literacy
- Dispatching
- Home Care
- Administrative Experience
- Social Work
- Word Processing
About Company
Helping clinicians treat cancer & brain disorders through precision radiation medicine. Our radiotherapy treatments target the tumour & protect the patient.
