Technical Skills Coordinator

Position Title: Technical Skills Coordinator

Location: Taguig City Metro Manila 2 days per week onsite

Role Purpose

We are looking for a detail-oriented and proactive Technical Skills Coordinator to support the global delivery of technical skill enablement initiatives. This role will focus on scopingmappingand managing certification queries inbox operations reporting and vendor coordination contributing to the smooth execution of strategic technical training initiatives. The ideal candidate will be highlyorganised data-savvy and comfortable working across multiple stakeholders and systems.

Summary

Inbox & Query Management:
Act as the first point of contact for technical trainingskillsand certification queries ensuringtimelyandaccurateresponses and escalating complex issues as needed.

Reporting & Data Coordination:
Support monthly and ad hoc reporting cycles by gatheringvalidating and presenting training and certification data using tools such as ExcelKantataand Power BI.

Certification Operations:
Lead the scoping coordination and oversight of global certification programs encompassing both vendor-led initiatives (e.g. Microsoft AWS CrowdStrike ) and internal frameworks. This includes evaluating the certification landscape aligning with strategic skill development goals by business unit and managing end-to-end tracking and stakeholder engagement.

Vendor & Partner Liaison:
Maintain communication with external training vendors and partners supporting scheduling documentation and issue resolution.

Project Support:
Contribute to the planning and execution of global technical training projects including documentationlogistics and stakeholder updates.

Process Improvement:
Identify opportunities to streamline inbox workflows reporting processes and certification tracking to improve efficiency and user experience.

What we are looking for in you

Essential:

• Proven experience in coordinating training operations and projects ideally within a technical or learning-focused environmentdemonstratingthe ability to managelogistics stakeholder communication and program execution effectively.
• Strongorganisationalskills and attention to detail.
• Proficiency in Excel and familiarity with data reporting tools (e.g. SalesforceKantata Power BI).
• Excellent written and verbal communication skills.
  Ability to manage multiple tasks andprioritiseeffectively in a fast-paced environment.
  

Desirable:

• Familiarity with certification programs and technical training ecosystems.
• Experience working with learning platforms (e.g. LMS LXP).
• Exposure to global or matrixedorganisations.
• Basic understanding of project management principles.

Ways of working

• Focusing on Clients and Customers.
• Working as One NCC.
• Always Learning.
• Being Inclusive and Respectful.
• Delivering Brilliantly.

Our company

At NCC Group our mission is to create a more secure digital future. That mission underpins everything we do from our work with our incredible clients to groundbreaking research shaping our industry. Our teams partner with clients across a multitude of industries delving into securing new products and emerging technologies as well as solving complex security problems. As global leaders in cyber and escrow NCC Group is a people-powered business seeking the next group of brilliant minds to join our ranks.

Our colleagues are our greatest asset and NCC Group is committed to providing an inclusive and supportive work environment that fosters creativity collaboration authenticity and accountability. We want colleagues to put down roots at NCC Group and we offer a comprehensive benefits package as well as opportunities for learning and development and career growth. We believe our people are at their brilliant best when they feel bolstered in all aspects of their well-being and we offer wellness programs and flexible working arrangements to provide that vital support.

Come join us

What do we offer in return

We have a high-performance culture which is balanced evenly with world-class well-being initiatives and benefits:

• Transportation and rice allowances
• Night differential overtime pay and holiday pay
• 13thmonth pay and performancebased bonus plan
• Day1 HMO healthcare coverage for you and dependents
• Outpatient medicine reimbursement
• Group life insurance accidental death & disability cover
• Employee Assistance Program (EAP) with 24/7 confidential counselling
• Generous vacation and sick leave available from Day 1
• Special Time Off: Take time off for those big moments in life like gettingmarried/civil ceremony becoming a grandparent and welcoming home a new pet.
• Company share plan & Sharesave scheme allowing discounted share purchase through monthly savings

So whats next

If this sounds like the right opportunity for you then we would love to hear from you! Click on apply to this job to send us your CV and cover letter and the relevant member of our global talent team will be in touch with you. Alternatively send your details to .

About your application

We review every application received and will get in touch if your skills and experience match what were looking for. If you dont hear back from us within 10 days please dont be too disappointed we may keep your CV on our database for any future vacancies and we would encourage you to keep an eye on our career opportunities as there may be other suitable roles.

If you do not want us to retain your details please email . All personal data is held in accordance with the NCC Group Privacy Policy ( ()). We are committed to diversity and flexibility in the workplace. If you require any reasonable adjustments to support you during the application process please tell us at any stage.

Please note that this role involves mandatory pre-employment background checks due to the nature of the work NCC Group does. To apply you must be willing and able to undergo the vetting process. This role being advertised will be subject to screening as a mandatory requirement.