Technology Technician II

BERTIE COUNTY SCHOOLS

Job Description

(Class descriptions are written as a representative list of the ADA essential duties performed by the entire classification.
They cannot include and are not intended to include every possible activity and task performed by every specific employee)

JOB TITLE: TECHNOLOGY TECHNICIAN II

DEPARTMENT: Instructional Technology Department

GRADE: 68

FLSA: Non-Exempt

REPORTS TO: Director of Instructional Technology

SUPERVISES: None

TERMS OF EMPLOYMENT: 12 months

QUALIFICATIONS: Graduation from a two-year college or technical school with a degree

in a related field and eighteen months experience; or

An equivalent combination of education and experience.

Experience in computer and peripheral troubleshooting.

KNOWLEDGE SKILLS AND ABILITIES:

• Strong knowledge of computers and related technologies.
• General knowledge of components of local area networks.
• Understanding of mechanical electronic and computer principles as applied to the repair and maintenance of computers and peripherals.
• Ability to communicate effectively with all levels of technology users.
• Ability to establish and maintain effective working relationships.

NATURE OF WORK: An individual in this class supports and maintains both administrative and instructional computers software and networks. This work includes repair of all technology-related equipment. Employee provides remote assistance to users at all locations as well as on-site assistance in classrooms media centers computer labs and administrative offices. Employee identifies problems and takes appropriate corrective action. Employee installs and upgrades all technology-related equipment in network and stand-alone environments. This individual is also charged with management of the technology work order system and collaborating with members of the technology department to ensure all work requests are addressed in a timely manner.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. This list is meant to be representative not exhaustive. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

1. Collaborates with the Wide Area Network Engineer to develop and test workstation images.
2. Assists end-users with the installation of hardware software and related peripherals.
3. Ensures the maintenance of all computers software and local area networks by monitoring performance.
4. Manages the department helpdesk and work order system and collaborates with other staff members to ensure work requests are resolved quickly and appropriately.
5. Installs upgrades to hardware and software.
6. Provides training to staff as needed.
7. Makes recommendations to the Coordinator of Technology Services regarding upgrades and replacement of technology-related equipment.
8. Reads and interprets schematics wiring diagrams and manuals.
9. Operates standard and specialized electronics devices in testing and troubleshooting computers and other technology-related equipment.
10. Maintains accurate and current inventory and documentation.
11. Ensures the safety of users and equipment including compliance with fire codes.
12. Seeks opportunities to improve processes procedures and user experiences.
13. Seeks opportunities for professional growth.
14. Performs other duties and responsibilities as assigned by supervisor

PHYSICAL AND COGNITIVE REQUIREMENTS

The major physical and cognitive requirements listed below are applicable to the Technology Support Analyst job classification within Bertie County Schools.

Work in this classification is considered light physical work requiring the exertion of up to 20 pounds of force occasionally and a negligible amount of force frequently or constantly to move objects.

Must be able to:

• Prepare read and comprehend a variety of job related forms reports spreadsheets maps plans records documentation and correspondence in all languages required by the job
• Understand and conform to all rules of punctuation grammar diction and style
• Speak to individuals or groups of people with poise voice control and confidence
• Respond adequately to inquiries or complaints
• Write using standard convention in all languages required by the job
• Apply principals of logical or scientific thinking to define problems collect data establish facts and draw valid conclusions
• Apply common sense understanding to carry out instructions furnished in written oral or diagrammatic form
• Communicate effectively and efficiently in all languages required by the job using whatever communication device or system is required (telephone Braille)
• Use/interpret job related terminology mathematical formulas and functions effectively and efficiently
• Deal with people beyond giving and receiving instructions
• Perform under stress deal with persons acting under stress and adapt when confronted with emergency situations
• Be sensitive to cultural differences among individuals and groups of persons
• Operate a motor vehicle
• Operate/use a variety of automated office machines and other office equipment
• Operate/use a variety of printing/graphic arts machines
• Operate/use a variety of audiovisual/electronic machines and devices
• Operate/use a variety of communication machines/equipment/devices
• Operate/use a variety of job specific machines/equipment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job the employee regularly works indoors. The noise level in the work environment is usually minimal. The work is performed in the Central Office and schools.

Signature: Date:

Employee

Signature: Date:

Supervisor

Signature: Date:

HR Representative

Required Experience:

IC