Restaurant Team Leader

POSITION SUMMARY

At Pier One Sydney Harbour we dont just serve mealswe create experiences that guests talk about long after they leave. From relaxed waterfront dining to high-energy service periods our restaurant is where exceptional food intuitive service and Sydneys iconic Harbour come together.

Every shift is an opportunity to lead from the front elevate the guest journey and bring the Pier One spirit to life.

Were looking for a confident and experienced Restaurant Team Leader to join our team. This role leads day-to-day floor operations supports service teams and ensures every guest experience is seamless efficient and memorable.

Key Responsibilities

Guest Experience & Service Excellence

• Lead a fast-paced restaurant environment with warm professional and intuitive service
• Ensure food and beverage service is delivered accurately efficiently and to brand standard
• Create memorable dining experiences for locals hotel guests and waterfront visitors
• Recognize VIPs and returning guests tailoring service to enhance their experience
• Maintain exceptional standards of cleanliness presentation and table management

Operational Leadership

• Oversee daily restaurant operations including setup service flow and pack down
• Manage floor sections and service pacing during high-volume periods
• Coordinate closely with kitchen teams to ensure seamless service delivery
• Support menu knowledge product updates and service briefings
• Ensure compliance with RSA food safety and operational standards
• Work closely with the Restaurants & Bars leadership team to drive performance

Team Development

• Coach and mentor team members to build confidence efficiency and service quality
• Support onboarding and ongoing training of restaurant associates
• Foster a positive inclusive and high-performing team culture
• Lead from the floor during peak periods with clarity urgency and composure

Financial & Operational Control

• Support labour productivity through effective section management and service flow
• Monitor upselling opportunities and drive average spend per guest
• Ensure accurate POS usage billing and adherence to hotel procedures
• Assist with stock control ordering and minimising wastage

What Were Looking For

Leadership & Execution

• Professional hands-on leader with strong decision-making skills
• Ability to perform under pressure and drive service standards in real time
• Results-focused with strong attention to detail

Relationship Building

• Warm confident communicator who builds rapport with guests and team members
• Strong collaboration with kitchen and cross-functional teams
• Experience in high-volume restaurant service (hotel experience preferred)

Core Competencies

• Basic computer literacy (POS systems communication platforms)
• Strong communication and numerical skills
• Current RSA certification

Why Join Us

Benefits Perks & Rewards:

• Help guests live Sydneynot just visit it
• Free delicious duty meals including one barista coffee per day
• Team activations and events to stay connected
• Complimentary dry cleaning for work attire
• Exclusive associate discounts on Food & Beverage and Marriott hotels globally for you your family and friends