FC Workplace Ambassador

JLL empowers you to shape a brighter way.

Our people at JLL are shaping the future of real estate for a better world by combining world class services advisory and technology for our clients. We are committed to hiring the best most talented people and empowering them to thrive grow meaningful careers and to find a place where they belong. Whether youve got deep experience in commercial real estate skilled trades or technology or youre looking to apply your relevant experience to a new industry join our team as we help shape a brighter way forward.

KEY ACCOUNTABILITIES

DUTIES & RESPONSIBILITIES

Act as the single point of contact or support line manager for the delivery of facilities management services to the client

Develop and maintain a detailed understanding of the clients business and the implications for JLLs service delivery.

Liaise with the respective countries in addressing specific regional and local activities.
Manage the delivery of the facilities management services to the clients facilities under JLLs management.

Liaise regularly with the client on facilities management issues.

Implement regional JLL initiatives such as Mandatory Account Deliverables (MAD) JCAP Audit training programmes and other initiatives as appropriate.

Drive client specific initiatives such as agreed savings energy management benchmarking sustainability etc.

Manage the team to ensure the maintenance and upkeep of the facilities.

Assist the client with the development of the property budgets and forecasts in accordance with the financial timetable.

Establish consistency in the monthly reporting in the country.

Prepare a local and/or regional monthly management report to the satisfaction of the client.

Review and report against agreed SLA and KPIs.

Be responsible for the management of the team e.g. recruitment performance assessment etc.

Prepare and implement a Succession Plan for the country account.

Drive the development and use of One View extranet where available.

Relationship management and liaison with Client business managers Building Management and local statutory authorities

Facilities Management

Through vendor management and under the direction of the Clients Local and Global Manager oversee supervise and manage the following services:

Help Desk and Customer request management;

Cleaning pest control implementation of the Housekeeping Rules;

Facilities data collection and reporting;

Provision of various management information such as space utilization; cleaning standard survey; user satisfaction survey;

Vendor management;

Incident Reporting;

Seat Management/Seat Allocation;

Minor move management and minor works support;

Event Management

Fixed Assets Management for facilities related assets where applicable;

Meeting Room support services for meeting training and conference rooms within the premises.

Pantry supplies

Security access card management where applicable

Waste management

Landlord and tenancy support matters

Engineering Support Management

Through vendor management and under the direction of Clients Local and Global Manager oversee supervise and manage the following services:

Preventive maintenance program of Client owned equipment;

Reactive maintenance tasks of Client owned equipment;

Ensure that statutory compliance is adhered to and that relevant certificates and periodic inspections are conducted;

Monitor the quality assurance of all maintenance tasks;

Attend to emergency trouble shooting and repairs including preparation of Incident Reports;

Input change requests for maintenance for approval;

Assist in the energy utilization study;

Utilities management

Produce monthly reports regarding energy consumption downtime consumables usage etc.;

Ensure all Landlord owned plant and equipment is operating correctly and to maximum efficiency;

Ensure Landlord maintenance and statutory obligations have been met.

Finance and Billing

Ensure all vendor spend are captured and billing according into the agreed finance timeline

Raise Create or support JLL billing to client. May depends on the account type and model

Maintain filing and documentation of all related finance

KEY PERFORMANCE

MEASURES

Client Satisfaction Survey

KPIs/Country & Master Agreement Reporting requirements

Implementation of best practices/regional programs

Agreed cost savings initiatives

Budgets/forecast accuracy

COMPETENCIES / REQUIREMENTS

Degree holder with about 5 years of commercial real estate or facility management or GA experience including country specific experience

Capacity to manage a business contract including ability to understand interpret and respond to management operational and financial information

Exposure and experience in dealing with multinational corporate organisations

Knowledge of EHS and building statutory requirements

Ability to develop site operation solutions

Ability to adapt and perform under pressure

Possess strong interpersonal skills with the ability to build rapport quickly.

Good written and oral communication skills.

Line management and team management skills.

Acumen in budget planning & contract management.

Strong interpersonal skills.

Have good financial analysis skills.

Consummate people management skills with cultural sensitivity.

English advance B2 proficiency.

Location:

If this job description resonates with you we encourage you to apply even if you dont meet all of the requirements. Were interested in getting to know you and what you bring to the table!

At JLL we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities we analyze your application for relevant skills experiences and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role yourepursuing.

JLL Privacy Notice

Jones Lang LaSalle (JLL) together with its subsidiaries and affiliates is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLLs recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

For more information about how JLL processes your personal data please view our Candidate Privacy Statement.

For additional details please see our career site pages for each country.

For candidates in the United States please see a full copy of our Equal Employment Opportunity policy here.

Jones Lang LaSalle (JLL) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process including the online application and/or overall selection process you may email us at . This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.