Key Global Accounts Manager

About Tripadvisor

The Tripadvisor Group connects people to experiences worth sharing and aims to be the worlds most trusted source for travel and experiences. We leverage our brands technology and capabilities to connect our global audience with partners through rich content travel guidance and two-sided marketplaces for experiences accommodations restaurants and other travel categories. The subsidiaries of Tripadvisor Inc. (Nasdaq: TRIP) include a portfolio of travel brands and businesses including Tripadvisor Viator and TheFork.

We are seeking a driven and high-performing Key Account Manager who will be responsible for the health and quality of the Viator product offering within their designated portfolio of high value accounts across various destinations. The Key Account Manager will have a deep understanding of trends opportunities and challenges within their accounts and work to optimize Viators product offering to best match the consumer demand in terms of product variety pricing and availability.

You are a brand ambassador that will focus on a select number of high valued accounts to ensure continued optimization and growth. You will be responsible for meeting/exceeding key performance indicators and maintaining/improving the overall commercial health of your this role you will be working with both internal and external stakeholders to align on necessary product offerings in your set of accounts carrying out critically important tasks to maintain and grow our competitive advantage and continually improve Viators catalogue of experiences.

Key Responsibilities:

Strategic Partnership & Account Growth

• Leadas the primary point of contact for high-value global accounts forging and maintaining deep strategic relationships.

• Diagnoseand proactively address unique business opportunities identifyingscalable solutionsto deliver results.

• Develop and executeaccount strategies that are directly tied to business objectives and measurable growth.

Product Excellence & Optimization

• Elevateand maintain a best-in-class product portfolio for the assigned accounts to maximize traveller appeal.

• Ensureproduct quality availability and optimal pricing directly aligning the offering with evolving traveller and market demand.

• Leverageknowledge of the online travel industry to serve as a trusted expert and deliver actionable insights to partners.

Commercial Leadership & Performance

• Negotiatefavourable commercial terms that protect and maximise Viators profitability.

• Proactively monitorand analyse key performance metrics taking swift corrective actions to maintain and improve the overall commercial health of accounts.

• Provideregular concise performance reports and strategic updates to senior management on account status growth forecasts and potential business risks.

Partner Success & Cross-Functional Collaboration

• Championrapid issue resolution by collaborating seamlessly with the internal team of Destination Specialists and Support Teams to ensure an exceptional level of partner satisfaction.

• Maintaina competitive edge by continuously monitoring industry trends competitor strategies and shifts in customer preferences to inform partner guidance.

Key Skills and Experience:

Commercial & Results Focus

• Entrepreneurial & Commercially Driven:Growth focused never settle.

• Execution & Urgency:Demonstrated ability to grow accounts with a focus on delivering results andswift execution paired with astrong sense of urgencyin a dynamic environment.

• Negotiation:Highly skilled in securing favorable terms and maintaining relationships.

• Account Growth:Passionate about achieving success and excellence.

Analytical & Technical Acumen

• Analytical Mindset:Possesses astrong analytical mindsetand advanced data analysis abilities.

• Technical Background:Strong technical background to support data-driven decisions.

• Industry Knowledge:Good understanding of the online travel landscape.

Relationship & Collaboration

• Internal Networking:Highly skilled in leveraging professional connections demonstratingresourcefulnessand the ability toeffectively use internal networks and available tools.

• Communication:Excellent communication and interpersonal skills able to build rapport with both clients and internal teams.

• Teamwork & Independence:Embraces new ideas and works well in teams while also having the ability to work independently and prioritize tasks effectively.

Foundational Experience

• Required Years:5 years in B2B Account Management or Sales.

• Industry Experience (Plus):Online Travel Agency operator or travel experience is a significant plus.

If you need a reasonable accommodation or support during the application or the recruiting process due to a medical condition or disability please reach out to your individual recruiter or send an email to and let us know the nature of your request . Please include the job requisition number in your message.