Operations Manager

Why Youll Love Working With Us

Some of the key benefits for the position and employment at Programmed include:

• Competitive compensation: Receive an attractive base salary aligned with your experience $18200 vehicle allowance.
• Exclusive employee perks: Access discounts and benefits with over 600 retailers including Coles Woolworths BWS Dan Murphys The Good Guys JB Hi-Fi BCF SuperCheap Auto and many more!
• Salary sacrifice benefits: Take advantage of novated vehicle leasing income protection insurance and other financial perks.
• Investment in you: Were passionate about personal and professional growth offering access to certificates webinars mentorship and practical training to help you thrive in your career.
• Your well-being our priority: Strong safety culture generous paid parental leave and access to our Employee Assistance Program including tailored well-being initiatives designed to support your personal and family needs.

About the Opportunity

We are seeking an experienced and commercially astute Operations Manager to lead the delivery of electrical plumbing and general trade maintenance services and project upgrades at Melbourne Airport. This permanent fulltime role is responsible for the safe efficient and highquality delivery of services across a critical longterm customer contract.

Based on site at Melbourne Airport (VIC) you will have endtoend accountability for operational performance across three core trade streams; Electrical Plumbing and General Trades and lead a workforce of approximately 50 staff.

This is a highly visible role requiring strong stakeholder engagement operational leadership and a datadriven mindset. You will play a key role in translating operational data into actionable insights improving service delivery driving productivity and identifying costsaving and continuous improvement initiatives while maintaining exceptional safety and compliance standards.

This opportunity offers the chance to shape and optimise service delivery in a complex highprofile airport environment while strengthening client relationships and driving sustainable operational outcomes.

Key Responsibilities

• Provide overall leadership and operational oversight for electrical plumbing and general trade maintenance services and project upgrades across the Melbourne Airport contract.
• Lead coach and support a team of Facilities Managers (FM) Supervisors and operational support staff ensuring strong performance engagement and accountability across all trade streams.
• Maintain full responsibility for contract delivery including safety quality financial performance compliance and customer satisfaction.
• Utilise operational and financial data to identify trends risks and opportunities translating insights into practical improvements and costsaving initiatives.
• Drive continuous improvement across systems processes and service delivery enhancing efficiency productivity and reliability.
• Build and maintain strong collaborative relationships with key client stakeholders subcontractors and internal business partners.
• Oversee project upgrade works ensuring scope cost schedule and quality outcomes are achieved in line with contractual and operational requirements.
• Ensure all activities comply with relevant legislation airport requirements and company safety quality and environmental standards.
• Provide accurate reporting on operational performance financial outcomes risks and improvement initiatives.
• Act as a visible safety leader embedding a strong safety culture across all teams and activities.

About You

To succeed in this role you will bring a strong background in operational leadership within maintenance facilities management construction or assetintensive environments ideally within regulated or highrisk settings. You are a confident people leader who combines operational excellence with strong commercial acumen and a practical solutionsfocused approach.

You are highly capable of using data to inform decisions improve performance and deliver measurable outcomes while maintaining a strong focus on client service and workforce engagement.

Additionally you will demonstrate and possess the following:

• Proven experience leading multidisciplinary operational teams including FM supervisors and frontline trades.
• Demonstrated understanding of electrical plumbing and general maintenance operations with trade qualifications maintenance experience or a technical background considered advantageous not essential.
• Demonstrated experience managing large contracts and workforces in complex operating environments.
• Advanced capability in analysing operational and financial data to drive performance improvements and cost efficiencies.
• Strong commercial acumen including budgeting forecasting and cost control.
• Exceptional stakeholder management and communication skills with the ability to build trust and influence at all levels.
• A proactive pragmatic problemsolver with the ability to manage competing priorities and operational challenges.
• Commitment to safety leadership compliance and continuous improvement.
• Alignment with our core values: Safety Leadership Care & Empathy Customer Service and Diversity Inclusion & Equality.

About Us

Programmed is a leading provider of operations and maintenance services across all industry sectors including education health infrastructure manufacturing transport and mining in Australia and New Zealand.

Our Facility Management business unit partners with our valued clients to deliver a comprehensive range of facilities management from small repair work to managing large-scale facilities and infrastructure networks.

Weencourage career development support flexibility and care about your personal wellbeing and safety. Join the Programmed team today.

Work With Us

Submit your application today and join us on our mission to build outstanding people strong customers and great communities.

Our Commitment

Programmed and PERSOLKELLY supports a workplace culture of zero harm and encourages this in all that we do.

Programmed and PERSOLKELLY strives for diversity inclusion and equality of our people. We seek a workforce that is representative of the communities we work in. We encourage people of all cultures gender age sexual orientation or abilities to apply.

To learn more about working with Programmed and PERSOLKELLY we encourage you to visit our website.