Customer Service Team Leader

Traralgon - Australia

Monthly Salary: Not Disclosed

Posted on: Yesterday

Vacancies: 1 Vacancy

Job Summary

Join our Traralgon team and help shape the supportive peoplefirst culture Aussie Broadband is known for. As a Team Leader youll guide a group of caring customerfocused consultants who support our residential customers with both technical and accountrelated needs.

At Aussie Broadband we believe difference is something to celebrate. Being advocates for Inclusion and Diversity means our team can bring their whole selves to work and allows us to better represent our customers and the communities that we serve. As a proud Equal Opportunity Employer supporting and celebrating difference is just one way that we demonstrate our value of Be good to people everyday.

Join us as we continue to grow and make a mark as the 4th largest telco in Australia!

Why work for Aussie

Founded in regional Victoria almost 20 years ago we are local from the ground up. What started in a living room in Morwell has now expanded to every corner of Australia - were growing fast and not slowing down!

Our fantastic culture lives and breathes our values:

Dont be ordinary be awesome
Think BIG
No bullsh*t
Be good to people
Have fun

We are proud to be a B Corp Certified company which means were good to our people our customers and the planet by maintaining the highest standards for social and environmental performance transparency and accountability.

We care about our community through our Pledge 1% commitment sponsorship programs and our paid staff community service leave offering.

But dont just take our word for it We have been named one of the top employers in Australia by HRD magazine.

The good stuff

26 weeks paid parental leave for both primary and secondary caregivers (in addition to any government-paid leave)
Discounted internet up to the value of $109 per month
20% off our Mobile services
Day to day benefits like flexible working arrangements Employee Assistance Program (EAP) discounts with big names like Specsavers HCF and many more
Celebrating you! With monthly rewards and recognition
Internal training and resources for you to continue to learn grow and achieve your career goals
Yearly allowance for amazing Aussie merch
Fitness Passport for access to multiple gyms and pools across Australia

Lets talk about you

You bring a helpful understanding of the telco space or youre excited to learn more
You communicate clearly openly and with a naturally approachable style
You enjoy guiding and uplifting others with leadership strengths that inspire confidence
You understand what great customer service looks like and genuinely care about peoples experiences
You feel comfortable with advanced computer skills and love learning new systems
Youre confident in thoughtful negotiation and enjoy finding creative peoplecentred solutions
You work well independently but also thrive in a supportive teamfocused environment

Ready to join

Hit the apply button to submit your application and our fantastic team will be in touch!

Even if you feel you dont meet all the requirements wed still love to hear your story. We like to think outside the box with the people we hire.

If you have any questions get in touch today with our team at

Just a heads up we cant take applications through email so make sure you apply via the job link weve set for this role so you dont miss out!