Operations Manager | Dallas, TX

Operations Manager- Phoenix AZ area

The Operations Manager works collaboratively with Sales Leads (SLs) End Market Leaders (EMLs) and other key stakeholders to ensure coordination of effort resources and project execution. The Operations Manager provides problem-solving and technical support for field safety professionals assigned to client locations. The Operations Manager drives performance and results through a common set of expectations and receives support through collaboration with human resources operations resourcing logistics consulting and finance.

Position Responsibilities

Project Planning/Sourcing/Scheduling

Work with EMLs SMEs Logistics Recruiting and other stakeholders to identify field resources to build the project team.

Identify quality talent by interviewing prescreened candidates to evaluate their technical safety knowledge competencies soft skills and leadership abilities.

Coordinate resource hiring activities:

-Profile generation

- Client interview

- Employment offer

-Start date confirmation (client and resource)

-Onboard and check-ins

Update project stakeholders on opportunity status.

Project Management

Ensures project delivery excellence for all projects that fall under assigned area of responsibility including quality and timeliness of deliverables & reporting.

Communicate regularly and consistently with key stakeholders and client/project representatives to ensure service satisfaction and proactively identify concerns before they become irreparable issues.

Building and promoting multilevel relationships with clients.

Address employee performance concerns proactively consult with appropriate stakeholders for assistance and support clients with planned and unplanned Client Directed Removals (CDRs) and HazTek Directed Removals (HDRs).

Work with PM Logistics and other appropriate stakeholders to ensure smooth transition of personnel at the project level which includes cross-training CDR/HDR coverage and filling routine voids (Paid Time Off project start) in coverage when necessary.

Conduct root cause analysis and problem solving.

Manage multiple projects simultaneously.

Manage competing expectations (client customer & employee).

Identification and management of scope of work.

Manage & mitigate conflicts and disputes.

Assist with employee timesheet submissions and approvals.

People Management

Manage a group of direct reports that are remotely located.

Mitigate employee issues.

Create a work culture that fosters trust fairness consistency and sharing ideas by modeling the companys Core Values communicating clear expectations and taking advantage of every touchpoint.

Forecast future hiring needs based on the sales pipeline historic trends and other business conditions and initiatives.

Communicate and coordinate hiring needs with Logistics Operations Recruiting and other key stakeholders.

Identify quality talent by interviewing prescreened candidates in-person when possible to evaluate their technical safety knowledge competencies soft skills and leadership abilities.

Ensure profiles are created and present resources to the client in a timely manner.

Articulate HazTeks value proposition as a career opportunity for prospective employees including salary benefits growth opportunities and career paths.

Make all final hiring decisions present verbal offers negotiate salaries and other terms of employment and establish new employees start dates.

Reward and recognize employees for their contributions.

Ensure employees are prepared to meet the demands of their current role and to prepare them for career development.

Create and implement Performance Improvement Plans.

Implement disciplinary actions.

Career coaching and planning.

Evaluate communication skills (verbal visual written (email text reporting) identify strengths and weaknesses and coach for improved performance.

Miscellaneous

Complete time reporting weekly to include appropriate allocation project billable business development admin PTO etc. and expense reporting monthly following approved procedures and using available technologies.

Serve as a company ambassador and champion of change.

Respond to emergency situations with speed and efficiency.

Attend scheduled and ad hoc meetings with EMLs SLs pipeline review operations/project review etc.

Facilitate an environment that promotes the companys culture and Core Values.

REQUIRED EDUCATION AND EXPERIENCE:

High School Diploma or equivalent.

Five (5) years of experience in a role that managed 10 or more individuals.

Three (3) years of experience in a project management or operations management role

Three (3) years of experience in managing the full employee employment life cycle.

OSHA 30 Hour Construction or General Industry.

Construction industry experience.

Experience with using CRM technologies to manage the customer and project relationship.

Experience managing a decentralized field-based team.

Experience in a process-driven environment.

Valid drivers license.

PREFERRED EDUCATION AND EXPERIENCE:

Bachelors degree in business administration or related field or a discipline related to environmental health and safety or equivalent experience in a sale/business development role and/or delivering health and safety services.

Experience with Salesforce CRM.

Experience with HSE management systems auditing and safety culture-building market trends best practices and innovations.

Experience is a specific construction discipline (e.g. data center refinery marine pharmaceutical environment remediation electrical bridge highway steel erection excavating dredging etc.).

Industry certification (e.g. CSP ASP CHST OHST STSC STS).

KNOWLEDGE SKILLS & ABILITIES:

Excellent written and verbal communication skills.

Excellent interpersonal skills (listening empathy and sincerity).

Excellent facilitation skills in a presenter format.

Excellent problem solving and decision-making skills.

Excellent strategic and critical thinking skills

Excellent conflict resolution and problem-solving skills.

Excellent computer skills including Microsoft Office Suite.

Ability to effectively use a variety of virtual technologies.

Ability to build and lead individuals and teams.

Ability to prioritize tasks and adapt to changing situations.

Ability to influence people by building trust and confidence.

Ability to be flexible when dealing with a variety of stakeholders.

Ability to apply knowledge about business and confidence to act (Business Acumen).

Demonstrated experience delivering excellent customer service.

Demonstrated resiliency with completing critical aspects of the job within appropriate scope time and impact.

Demonstrated understanding of OSHA standards and regulations.

Demonstrated passion and high energy as related to driving business performance.

PHYSICAL REQUIREMENTS:

Stand and sit for prolonged periods of time.

Use the phone for communication.

Extensive manual dexterity (keyboarding mouse phone).

Occasionally exposed to noise and/or vibrations.

Occasionally reach (overhead) handle and feel with hands and arms.

Occasionally stoop kneel and crouch.

Occasionally lift carry and move up to 25 pounds.

Travel throughout assigned client geography as needed.

Overnight travel less than 10%.

Early mornings long days nights and weekends are all required as workload deadlines and assignments dictate.

HazTek Safety Management is a full-service objective safety partner founded in 1997. The health safety and well-being of employeesand companies is our highest priority. We offer full-time employment stability competitive benefits professional development travel diverse safety experiences management support and the added benefit of working with a network of over 275 full-time HazTek safety professionals.

At HazTek We Stand Together for Safety

We are committed to building an environment of inclusion and acceptance which values diversity across all areas of theorganization; an environmentin which all employees can contribute to the success of the business and are valued for their skills experience and unique perspectives.

Qualified applicants will receive consideration for employment without regard to race color religionsex national origin sexual orientation gender identity disability or protected veteran status.