Customer Service Admin
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Job Location:
San Jose, CA - USA
Monthly Salary:
Not Disclosed
Posted on:
17 hours ago
Vacancies:
1 Vacancy
Job Summary
Customer Service Admin
The Customer Service Administrator supports the Sales and Customer Service teams by accurately processing customer orders and maintaining complete documentation. This role ensures orders move smoothly from quote to booking and serves as a key internal link between Sales Customer Service and Document Control.
Key Responsibilities
Order Entry & Accuracy
$26.00 hourly
- Review all confirmed customer purchase orders for accuracy and completeness.
- Accurately enter sales orders into the ERP system daily.
- Maintain an order entry error rate of no more than 3%.
- Meet daily order entry timelines.
Order Review & Record Management
- Maintain accurate and up-to-date customer records in the ERP system.
- Run the open order report daily and ensure all required fields are complete.
- Validate and review orders received through the API feed for accuracy and completeness
Documentation & Compliance
- Complete the Quote Record (QR) process and submit final documentation to Document Control as required.
- File customer documentation on the company file server daily.
- Ensure all order documentation is complete and audit ready.
Team & Administrative Support
- Support Program Managers as needed.
- Draft internal documents prepare reports and provide general administrative support.
- Communicate clearly with Sales Customer Service and Document Control to resolve order issues quickly.
- Participate in process improvement efforts and help track service metrics.
Qualifications
Qualifications
- High School Diploma or equivalent required.
- 2 years of experience in customer service inside sales support or order administration preferred.
- Basic PC skills including Microsoft Office Suite.
- Experience working with ERP (Syteline) systems preferred.
- Strong organizational and documentation management skills.
#EmploynetJobsSanJose
Key Skills
- Typing
- Data Entry
- Customer Service
- Basic Math
- Computer Skills
- Windows
- Banking
- Upselling
- Pricing
- Sanitation
- Cash Handling
- Stocking
About Company
CURRENT EMPLOYEES FIND YOUR RESOURCES EMPLOYEE FIND YOUR JOB EMPLOYER FIND YOUR TALENT Always Putting People First.™ Happy Employees Make Happy Clients Employnet provides flexible workforce and multi-channel solutions for any size company that needs to accomplish their global business ... View more
