Guest Service Attendant Steady Extra (Flamingo LV)
Share
Job Location:
Las Vegas, NV - USA
Monthly Salary:
Not Disclosed
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
As a Guests Services Agent you will be responsible for completing arrival and departure transactions for our VIP guests checking in/out of the hotel.
Responsibilities
- Process check-in and check-out transactions for VIPs
- Assist VIPs with questions about the city and property
- Assist VIPs with booking dinner show etc able to make thorough and accurate recommendations based on guests needs
- Assist with guest service recovery
- Serve guests in room on arrival
- Display Upbeat and Positive attitude at all times
- Responsible for being apprised of current events in hotel to assist VIPs
- Acts a liaison on behalf of the guest to expedite guest requests
- Maintains professional and courteous attitude towards all guests (internal and external)
- Anticipating guests needs and guest expectations
- Implement Guest Recognition Program
- Records and maintain Guest History Profile noting guest preferences likes and dislikes of Nobu Hotel CP Guests
- Are available for all guest needs and requests
Knowledgeable of the product brand and services. Agents are capable of assisting with room tours and site inspections
Qualifications
- Strong Interpersonal and communication skills
- Proficient in a second language would be strongly preferred
- Self-starter with strong problem solving ability
- Detail-oriented and proactive
- Savvy with all required software and programs such as LMS Hotsos GoConcierge SpaSoft and CMS
PHYSICAL MENTAL AND ENVIRONMENTAL DEMANDS:
- Ability to perform reaching stooping and /or crouching motions repeatedly
- Must be able to communicate verbally
- Must be able to stand for extended periods of time
- Must be able to lift 25lbs
About Company
Bugsy Siegel’s desert dream, the Flamingo, has anchored the Las Vegas Strip since they started rolling dice in 1946. ; More than sixty years later, we’re still looking for fresh faces to help us surprise our guests with unexpected fun and excitement. ; This inclusive resort provides y ... View more
