Night Porter Slieve Donard Resort & Spa

At the foot of the Mourne Mountains bordered by golden strands of beach and renowned Royal County Down Golf Club sits Slieve Donard a landmark of grand Victorian style beloved by families golfers and holidaymakers - its a place where hospitality comes to life.

We exist to create unforgettable experiences for every guest every time. Whether its a warm welcome a drink at the bar or assisting our guests in the wee hours we do it with pride and exceptional hospitality.

At the core of everything we do are our REACH People Values:

• Respect We treat every guest and colleague with kindness and dignity.
• Excellence We go the extra mile in pursuit of outstanding service.
• Accountability We take ownership of our actions and follow through on our promises.
• Cooperation We work together as one team to deliver the best experience.
• Honesty We act with integrity and transparency at all times.

How We Do It

We believe in teamwork positivity and a passion for great service. We empower our people to bring their whole selves to work and treat every interaction with care and respect.

As a Night Porter youll be a vital part of creating memorable experiences for our guests delivering guest service with a smile supporting your colleagues and taking pride in every detail.

Position Statement:

As Night Porter you will be responsible for

• The security of guests and the premises of the hotel
• Serving and assisting guests for the duration of the night
• Providing the highest standards of service to guests ensuring all guests needs and expectations are met
• Ensuring you are aware of all hotel services and are proactive in the sale of these to guests
• Ensuring you handle store and deliver guest luggage to the appropriate destination
• Ensuring the guest areas are maintained in a clean and tidy manner in accordance with departmental and hotel standards
• Receiving payments for food and beverages
• Dealing with room service as required
• Ensuring all equipment and materials are used in a correct manner and reporting any issues immediately
• Maintaining security of stock areas at all times
• Dealing with guest concerns courteously and efficiently reporting them to the Manager on duty
• Preparing set up for restaurant and conference and banqueting as required

Essential Criteria

• Excellent communication skills
• Excellent customer service experience
• A can do attitude
• Trustworthy and a self starter

Desirable Criteria

• Previous experience in a similar role
• Previous Hospitality experience

Right to Work

In line with the Asylum and Immigration Act 1996 we do require all applicants to have the eligibility to live and work in the United Kingdom. Documentation will be required at interview stage.

About us

Marine & Lawn Hotels & Resorts is a collection of bespoke hotels in the worlds most distinguished golfing destinations. Nestled along some of the most coveted courses across the globe each of our properties offer unforgettable travel experiences inspired in the history and legacy of the once-in-a-lifetime destinations they call home. Here we invite locals neighbours and international guests alike to embrace the beauty of where land meets sea as they embark upon a journey rooted in service storytelling and adventure. For more information visit .