Site Reliability Engineer
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Job Summary
Job Description
We are looking for an experienced Site Reliability Engineer (SRE) with at least 5 years of hands-on experience in AWS Kubernetes Terraform SQL Server Datadog and Java-based service reliability.
You will ensure the stability performance and reliability of our cloud-native Hospitality Revenue Management System (RMS) a multi-tenant SaaS platform serving hotels globally.
This role involves deep collaboration with engineering to fix reliability issues in Java microservices build resilient cloud infrastructure and optimize end-to-end performance of forecasting rate publishing and PMS/CRS integrations.
What youll be doing...
Reliability & Platform Resilience
- Define and manage SLIs/SLOs for RMS services (latency availability job success data freshness).
- Improve reliability of Java-based microservices by:
- Fixing resource leaks threading issues timeouts connection pool exhaustion
- Improving resilience patterns (retries backoff circuit breakers
- Profiling memory/CPU bottlenecks
- Resolve performance issues impacting:
- Forecast generation cycles
- Rate push APIs
- PMS/CRS connector API calls.
- AWS Cloud Engineering
- Operate and optimize AWS services:
- EC2 EKS (Kubernetes) S3 CloudFront
- RDS for SQL Server
- Lambda SNS/SQS API Gateway
- VPC Security Groups NAT Transit Gateway
- Implement cost optimization (compute efficiency right-sizing egress reduction).
Infrastructure as Code (Terraform)
- Build version and maintain infrastructure using Terraform:
- Reusable modules
- Remote state state locking
- Drift management
- Multi-environment automation
- Enforce GitOps principles and automated provisioning.
Observability & Incident Response (Datadog Mandatory)
- Build end-to-end observability using Datadog including:
- Metrics logs traces
- JVM profiling (GC heap threads)
- Datadog APM for Java services
- Datadog Synthetics for API uptime (PMS CRS OTA)
- Datadog RUM (if applicable)
- Configure SLO-based alerting to reduce noise and improve signal quality.
What youll bring to us
- 5 years in SRE /Production Engineering roles.
- Strong hands-on expertise in AWS cloud infrastructure.
- Terraform experience building production-grade infrastructure.
- Strong understanding of Java internals:
- Experience with Datadog for observability (APM metrics logs dashboards).
- Strong SQL Server skills (tuning indexing query optimization).
- Proficient in scripting (Python/Bash/Go).
Who we are....
Passionate people. Loyal clients. Leading solutions.
With a rich culture of creative collaboration and professional growth IDeaS team members build successful careers with us.
IDeaS is proud to be a global powerhouse of innovation and excellence; challenge and reward. No matter where were working our teams come together to create leading revenue management solutions that accelerate our clients growth through revenue optimization.
We Support Who You Are.
As a global company we strive to create an inclusive environment where diverse perspectives spark innovation and meet the challenges of an evolving world. Whether youre launching a new career or expanding your current one IDeaS is a company where you can balance great work with all other aspects of your life.
At IDeaS we also aspire to live our values each day by being Accountable Curious Passionate and Authentic. And we continue our quest to build a more inclusive environment that attracts represents and provides a place for diverse ideas unique perspectives and authentic voices.
Additional Information:
To qualify applicants must be legally authorized to work in India and should not require now or in the future sponsorship for employment visa status.
All qualified applicants are considered for employment without regard to race color religion gender sexual orientation gender identity age national origin disability status protected veteran status or any other characteristic protected by law.
Equivalent combination of education training and relevant experience may be considered in place of the education requirement stated above.
Resumes may be considered in the order they are received.
IDeaS/SAS employees performing certain job functions may require access to technology or software subject to export or import regulations. To comply with these regulations IDeaS/SAS may obtain nationality or citizenship information from applicants for employment. IDeaS/SAS collects this information solely for trade law compliance purposes and does not use it to discriminate unfairly in the hiring process.
#IDeaS
Required Experience:
IC
Key Skills
- Kubernetes
- FMEA
- Continuous Improvement
- Elasticsearch
- Go
- Root cause Analysis
- Maximo
- CMMS
- Maintenance
- Mechanical Engineering
- Manufacturing
- Troubleshooting
About Company
Scandinavian Airlines, usually known as SAS, is the flag carrier of Denmark, Norway and Sweden. SAS is an abbreviation of the company's full name, Scandinavian Airlines System or legally Scandinavian Airlines System Denmark-Norway-Sweden.
