Transaction Management Ops Consultant

Job Description:

At Bank of America we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients teammates communities and shareholders every day.

Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace attracting and developing exceptional talent supporting our teammates physical emotional and financial wellness recognizing and rewarding performance and how we make an impact in the communities we serve.

Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations.

At Bank of America you can build a successful career with opportunities to learn grow and make an impact. Join us!

Job Description:
This job is responsible for independently processing complex transactions supporting the movement of account assets and other fulfillment processing. Key responsibilities include end-to-end ownership of issue resolution working across multiple operations and product specialists and ensuring procedures are clearly documented and up to date. Job expectations include supporting projects initiatives and preparing executive-level reports and presentations.

Responsibilities:

• Leads end-to-end resolution of complex client issues and inquiries including research escalation and approvals for items with high levels of monetary risk
• Drives execution of complex financial and non-financial client transactions Supports process improvements requirements and initiatives across multiple stakeholders
• Performs quality assurance reviews testing and training to ensures high performance accuracy of performance metrics and quality standards
• Supports risk management and audit processes including identification of issues development of mitigation strategies and exam preparation
• Reviews and updates written procedures to ensure accuracy
• Supports operational team projects and production of executive-level reports and presentations for senior management as needed

Managerial Responsibilities:
This position may also have responsibilities for managing associates. At Bank of America all managers at this level demonstrate the following responsibilities in addition to those specific to the role listed above.

• Opportunity & Inclusion Champion: Creates an inclusive team where members are treated fairly and respectfully.
• Manager of Process & Data: Demonstrates and expects process knowledge data driven decisions simplicity and continuous improvement.
• Enterprise Advocate & Communicator: Delivers clear and concise messages that motivate convey the why and connects contributions to business results.
• Risk Manager: Leads and encourages the identification escalation and resolution of potential risks.
• People Manager & Coach: Knows and develops team members through coaching and feedback.
• Financial Steward: Manages expenses and demonstrates an owners mindset.
• Enterprise Talent Leader: Recruits on-boards and develops talent and supports talent mobility for career growth.
• Driver of Business Outcomes: Delivers results through effective team management structure and routines.

LOB Description:

The department is responsible for delivering the critical services required to support the full trade life cycle and meet the needs of clients and front-office teams. This includes ensuring the timely and accurate research and resolution of equity trade breaks as well as managing trade flows from front-end systems through back-end processing.
Team members work closely with internal and external stakeholders across the organization including Front Office Operations Technology Compliance Legal Project Management and various business units. Strong communication and client service capabilities are essential as the associate will interact frequently with traders sales teams clients and client service representatives.

Required Qualifications:

• Proven ability to multi-task and perform effectively in highpressure environments
• Strong proficiency in PC and Microsoft Office applications (Excel Word Access etc.)
• Excellent verbal and written communication skills
• Strong interpersonal skills and demonstrated success working in a team-oriented environment
• Exceptional time-management and organizational abilities
• Ability to deliver proactive innovative process improvements that meet deadlines and minimize operational risk
• Ability to navigate complex organizations lead meetings and oversee key processes

Desired Qualifications:

• Multiple years of Clearing (P&S) or trade support experience in Equities Fixed Income Options or a combination of these products
• Background or education in data science with the ability to interpret data and identify opportunities for process change or improvement

Skills:

• Risk Management

• Written Communications

• Active Listening

• Attention to Detail

• Critical Thinking

• Oral Communications

• Problem Solving

• Adaptability

• Collaboration

• Prioritization

Shift:

Hours Per Week: