Senior Manager, Operations Reporting & Governance
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Job Location:
Wilmington, DE - USA
Monthly Salary:
Not Disclosed
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
About the Role
We are seeking a Senior Manager Operations Reporting & Governance to lead the standardization governance and control of reporting across our operations organization.
This role will design and implement the frameworks processes and controls that ensure reporting is accurate consistent auditable and aligned with executive and internal control standards.
Embedded within Operations Strategy this leader will serve as the central authority on Key Performance Indicator (KPI) definitions reporting change management and reporting integrity. This is not a report production role; it focuses on defining standards overseeing reporting quality and governing the teams that produce reporting.Reporting Governance & Control Framework
- Architect and own the Operations reporting governance framework including metric definitions reconciliation protocols version control and documentation requirements.
- Establish formal controls to ensure accuracy consistency and auditability of reporting outputs.
- Serve as primary point of accountability for reporting integrity across Operations.
KPI Standardization & Taxonomy Ownership
- Define and institutionalize standardized KPI definitions across Operations.
- Maintain a centralized KPI documentation repository and definition library.
- Ensure metrics are consistently defined and calculated across teams.
- Establish change approval processes for KPI modifications.
Process & Change Management
- Design structured intake prioritization and approval workflows for reporting changes and new development.
- Lead cross-functional adoption of standardized reporting frameworks.
- Drive alignment and communication when metrics or reporting frameworks are updated.
Executive Reporting & Strategic Insight
- Oversee executive-level reporting packages to ensure clarity consistency and strategic alignment.
- Ensure executive reporting clearly communicates performance drivers and risks.
Audit & Control Alignment
- Own reporting documentation lineage and control artifacts required for internal audit and control review.
- Act as Operations reporting liaison for compliance risk and audit functions.
- Proactively identify reporting risks and remediate control gaps.
Qualifications
- 8 years of experience in reporting strategy governance analytics leadership or operational excellence.
- Experience building reporting governance frameworks in regulated environments.
- Demonstrated experience standardizing KPI definitions across large cross-functional organizations.
- Experience partnering with Risk Compliance or Audit functions.
- Proven ability to lead change in complex environments.
- Bachelors degree or equivalent experience in MIS Analytics Statistics or related field
- Experience in fintech consumer lending or financial services
Preferred Qualifications
- Strong working knowledge of SQL and Python; ability to review and validate analytical logic.
- Business Intelligence (BI) tools such as Power BI or similar platforms
- Experience partnering with Product Engineering or Analytics teams
- Strong presentation and executive communication skills
- Financial services regulatory exposure
What Success Looks Like
- A standardized KPI framework is implemented across Operations
- Reporting change control process is in place and consistently followed
- Executive reporting packages are consistent reconciled and audit-ready
- KPI documentation and definitions are centralized and maintained
- Reporting inconsistencies and reconciliation defects are materially reduced
- Audit and compliance partners have clear visibility into reporting controls
$110000 - $115000 a year
In addition to semi-monthly salary payments this position is also eligible for an annual incentive bonus based on individual and company performance. Yearly incentive bonus target 20% of base salary.
We may use artificial intelligence (AI) tools to support parts of the hiring process such as reviewing applications analyzing resumes or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed please contact us.
Required Experience:
Senior Manager
Key Skills
- Economics
- Access Control System
- B2C
- Drafting
- Informatica
- Events & Exhibitions
About Company
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