Chief Steward The Ben Hotel, Autograph Collection

Additional Information: This hotel is owned and operated by an independent franchisee Concord Hospitality Enterprises Company. The franchisee is a separate company and a separate employer from Marriott International Inc. The franchisee solely controls all aspects of the hotels employment policies and practices including hiring firing discipline staffing compensation benefits and all other terms and conditions of employment. If you accept a position at this hotel you will be employed by a franchisee and not by Marriott International Inc.

Why us

At The Ben West Palm Beach every corner tells a story. Inspired by the legendary Byrd Birdie Dewey and her famed Ben Trovato Estate our Autograph Collection hotel blends modern luxury with creativity sophistication and a spirit of individuality that feels Exactly Like Nothing Else.

Perched along the Intracoastal Waterway in the heart of downtown West Palm Beach The Ben invites guests to immerse themselves in refined coastal living. Guests gather at Proper Grit our signature whisky and supper clubinspired restaurant or ascend to Spruzzo our rooftop Mediterranean lounge offering sweeping waterfront views. Every space reflects thoughtful design elevated service and an atmosphere where hospitality feels both personal and extraordinary.

The Ben is stepping into a world where luxury is intentional style has substance and service is an art form. This is a place for professionals who take pride in presence pursue excellence and thrive in an environment where every detail matters.

At The Ben you dont simply work in luxuryyou help define it.

Job Overview

The Chief Steward is the operational leader responsible for ensuring the stewarding and kitchen support operations run with precision efficiency and impeccable cleanliness. Behind every exceptional culinary experience is a disciplined and well-organized stewarding teamand the Chief Steward ensures that every detail of that operation is executed flawlessly.

Working closely with the Executive Chef and Food & Beverage leadership the Chief Steward oversees dish room operations back-of-house sanitation equipment management and inventory control of china glassware silverware and kitchen smallwares. This role requires a hands-on leader who balances operational discipline with team development ensuring that the culinary environment remains pristine compliant and fully equipped to support the hotels restaurants banquets and special events.

Through strong leadership organization and attention to detail the Chief Steward ensures the foundation of every dining experience at The Ben is built on cleanliness efficiency and operational excellence.

Responsibilities

Stewarding & Kitchen Operations

• Lead and oversee all stewarding operations including dish room management night cleaning back dock sanitation and receiving areas.

• Ensure a consistent supply of clean china glassware silverware cookware and service equipment for restaurant and banquet operations.

• Maintain strict sanitation standards in accordance with health department regulations and hotel policies.

• Ensure proper operation cleaning and maintenance of dishwashing equipment and machinery.

• Monitor food holding and transport equipment to ensure functionality and cleanliness.

• Conduct regular inspections of stewarding areas to maintain cleanliness and operational readiness.

Inventory & Equipment Management

• Manage and control inventory of china glassware silverware equipment and smallwares.

• Conduct routine inventory counts and report shortages or losses to appropriate leadership.

• Order and maintain necessary supplies to support daily operations and events.

• Ensure equipment is properly maintained and repaired when needed.

Leadership & Team Development

• Supervise train and develop stewarding associates including dishwashers and kitchen support staff.

• Foster a culture of accountability teamwork and operational excellence.

• Provide coaching performance feedback and training for team members.

• Ensure staff are properly trained in sanitation procedures chemical handling safety standards and equipment usage.

• Serve as a role model for professionalism integrity and strong work ethic.

Operational & Financial Oversight

• Manage stewarding labor and operational expenses in alignment with departmental budgets.

• Monitor team productivity and operational efficiency.

• Support planning for banquet events restaurant service and large-scale culinary operations.

• Participate in operational meetings with culinary and food & beverage leadership.

Safety Compliance & Sanitation

• Ensure compliance with all health sanitation and safety regulations.

• Investigate and report employee accidents or safety incidents.

• Enforce safe work practices and loss prevention procedures.

• Maintain sanitation logs inspections and compliance documentation.

Qualifications

Education/Formal Training

High School Diploma or Equivalent Preferred

Experience

1-2 years as a stewarding supervisor

Knowledge/Skills

• Good working knowledge of the fundamentals of catering operations required.

• Must have basic knowledge of dishwashing.

• Must possess knowledge of the operation of kitchen equipment.

• Must possess accepted knowledge of standard sanitation.

• Basic mathematical skills necessary to understand measurement requisition amounts and portion amounts as it relates as it relates to chemicals and inventory control.

Physical Demands

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Ability to treat each guest with respect and professionalism. Individuals must possess and demonstrate the ability to interact with all guests internal and external effectively with tact and diplomacy in line with the propertys service standards.

• Ability to explain and demonstrate that he/she can perform the essential functions of the job with or without reasonable accommodation using some other combination of skills and abilities

• Ability to grasp lift carry push move up to 100lbs. Sufficient manual dexterity of hand in order to use kitchen equipment.

• Ability to read write and speak the English language in order to communicate effectively with staff.

• Ability to perform and understand all essential functions as they relate to accepted standards of sanitation.

• Must have vision ability to see minute objects at arms length to read meters and controls.

• Must have excellent vision to see that product is prepared appropriately.

• Must be able to grasp dishes push pull carry and lift racks carts and large trash bins.

• Must be able to bend squat reach and retrieve items from above head. Must be able to lift push pull and carry up to 100 lbs. to include serving trays carts tables chairs and small equipment up to 75% of the time.

• Balancing stooping kneeling crouching crawling reaching handling fingering throughout the shift.

• Mobility -full range of mobility and the ability to travel up to 300 feet on a regular basis throughout the shift.

• Continuous standing -during preparation during service hours or during expediting.

• Must have moderate hearing to hear customers supervisors and communicate with other associates.

• Must have moderate comprehension and literacy to read use records and all special requests.

• Must have ability to perform multiple tasks at one time must be able to follow verbal and written instruction and be able to communicate both verbally and in writing.

• Must be highly organized and able to pay attention to sound and sight details in crowded and noisy situations particularly when handling multiple tasks.

• Must have the ability to keep breakage to a minimum by handling china glassware and fragile equipment with care.

Environment

Physically strenuous: prolonged standing walking lifting and carrying throughout entire shift in 95% indoor environment. Going in the freezer temperatures can be -10 degrees.

This company is an equal opportunity employer.

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