L3 Application Support Engineer (Max 70hr W2)

Charlotte, VT - USA

Monthly Salary: Not Disclosed

Posted on: 3 hours ago

Vacancies: 1 Vacancy

Job Summary

USC and GC only at this time - 6 month contract-to-hire

We are seeking an experienced Application Support Engineer (L3) to join our Run Support team. This role provides advanced technical expertise incident resolution and long-term application stability improvements. The L3 engineer acts as the final escalation point for critical issues leads root cause analysis (RCA) and partners with Product and Development teams to ensure that defects (bugs) and feature requests (stories) are properly documented prioritized and delivered through Azure DevOps (ADO).

5 years of experience in application support production support or software operations.
Strong hands-on experience with ticketing systems (Helix) and backlog management tools (e.g. Jira Azure DevOps).
Expertise in monitoring platforms (Splunk Dynatrace Zabbix AlertBot).
Experience leading root cause analysis and managing complex production incidents.
Preferred:
Bachelors degree in computer science Information Technology or related field (or equivalent experience).
Certifications such as ITIL Intermediate/Expert Splunk Power User Dynatrace Associate or Certified Problem Manager.
Familiarity with Agile and DevOps practices including backlog grooming and sprint planning.
Experience in enterprise-scale environments with complex application landscapes.

Additional Information :

All your information will be kept confidential according to EEO guidelines.

Remote Work :

Employment Type :

Contract

USC and GC only at this time - 6 month contract-to-hireWe are seeking an experienced Application Support Engineer (L3) to join our Run Support team. This role provides advanced technical expertise incident resolution and long-term application stability improvements. The L3 engineer acts as the final...