Customer Intelligence Analyst Grad

Centurion - South Africa

Monthly Salary: Not Disclosed

Posted on: Yesterday

Vacancies: 1 Vacancy

Job Summary

Hi Im Zandile Vanqa your Recruiter and guide to joining CSG. At CSG youre more than your CV. We value your unique background and believe your perspective will help us elevate the work we do together. By channelling the power of all we transform ordinary experiences into extraordinary ones- for both our customers and our employees. Channel the power of YOU and begin the journey to becoming a CSGer.

What youll do:

You will report to the Manager: Customer Experience
Responsible for analysing data to identify customer trends pain points and experience related to CSG Forte products and services
You will review collected data and provide recommendations to Sales (GTM) Product (R&D) and Payment Operations (Pymt Ops) teams related to changes or enhancements necessary to improve the overall customer experience
You will interact with the CSG Forte customer base using a multi-pronged approach based on desired outcome
You will work alongside members of the Customer Success team providing them critical data related to customer product usage issue tracking and feedback that impacts customer success
You will partner with cross-functional teams to coordinate and support the implementation of initiatives that improve the customer experience while maintaining visibility of actions derived from Voice of Customer insights and tracking the progress of related initiatives through to completion.
You will track relevant data and share it with support teams who are responsible for shaping solutions designing and re-engineering of critical processes. Executed correctly this role enhances the overall user experience of the CSG Forte solution offering
You will be in the Centurion office for at least 3 days a week
You will work USA Central Time Zone Hours (06h00 15h00) SAST (13h00- 22h00)

You should have

A valid South African ID
An up-to-date CV and cover letter
A completed Bachelors degree in Data Analytics Communications Business Administration Marketing or a related field
Professional proficiency in English
Strong communication and interpersonal skills
Previous customer support experience (advantageous)
Advanced proficiency in Microsoft Excel or Power BI (including pivot tables advanced modelling and data visualisation) as well as PowerPoint (non-negotiable)
A genuine interest in working with data with the ability to analyse information and draw meaningful first-level insights

Who will love this job:

A trusted team player you know how to connect and communicate with your audience(s) around the world and create safe environments to voice diverse opinions foster diversity and belonging and above all treat people with respect
A growth driver you have a mindset that anticipates and adapts to changing needs and can bring partners together to contribute and work toward a shared vision
A game changer you dream big and push the limits of whats possible to improve for yourself and others
A leader you excel leading your own projects and produce impactful outcomes while dedicating time to mentor those around you to help them grow
A strategist youre curious and find inventive ways to implement ideas that lead to business simplification outcomes and solution

Location(s):

Accommodation:

If you would like to be considered for employment opportunities with CSG and need special assistance due to a disability or accommodation for a disability throughout any aspect of the application process please call us at 1 or email us at CSG provides accommodations for persons with disabilities in employment including during the hiring process and any interview and/or testing processes.

Our Guiding Principles:

Impact: Always help and empower others whether theyre colleagues or customers. When our employees set their minds to something great things happen.

Integrity: Do whats right for our customers and our people while being authentic. We treat everyone with trust and respectthats just who we are.

Inspiration: Be bold in the way you think and passionate about the work you do. Test out innovative ideas without the fear of failure.

Our Story:

CSG empowers companies to build unforgettable experiences making it easier for people and businesses to connect with use and pay for the services they value most. For over 40 years CSGs technologies and people have helped some of the worlds most recognizable brands solve their toughest business challenges and evolve to meet the demands of todays digital economy.

By channeling the power of all we make ordinary customer and employee experiences extraordinary. Our people CSGers are fearlessly committed and connected high on integrity and low on ego making us the easiest company to do business with and the best place to work. We power a culture of integrity innovation and impact across our locations representing the most authentic version of ourselves to build a better future together. Thats just who we are. Learn more about CSG Inclusion & Impact here.

Required Experience: