Transformation Director

Established in 2004 OLIVER is the worlds first and only specialist in designing building and running bespoke in-house agencies and marketing ecosystems for brands. We partner with over 300 clients in 40 countries and counting. Our unique model drives creativity and efficiency allowing us to deliver tailored solutions that resonate deeply with audiences.

As a part of The Brandtech Group were at the forefront of leveraging cutting-edge AI technology to revolutionise how we create and deliver work. Our AI solutions enhance efficiency spark creativity and drive insightful decision-making empowering our teams to produce innovative and impactful results.

JobDescription:TransformationDirector

Location:London

Reports to:Global Programme Director / ManagingDirector

Role overview

The Transformation Director is responsible for the day-to-day delivery of the BTG transformation programme executing the strategy set by the Global Programme Director and Managing Director (who retainoverall accountability and final sign-off). You will translate that strategy into clear actionable planscoordinating OLIVER BTG teams running programme governance managing RAID and driving delivery through to implementation. Given the complexity of the programme you will bring strong technical and operating-model fluency contributing to solution design and end-to-end workflow development bringing in specialist expertise where needed and ensuring measurable outcomes are delivered.

What you will be doing

Transformation delivery &leadership

• Driveend-to-end delivery oftheBTG transformation project ensuring milestones dependencies and outcomes are delivered on time and within budget.

• Owner of the Content Intelligence project planimplementation and delivery

• Define and maintain the integrated transformation plan across OLIVER BTG and workstreams; drive progress remove blockers and keep teams aligned.

• Establish and run programme governanceincludingweekly/bi-weekly forums executive updates status reporting decision logs and change control.

• Own the RAID log (Risks Assumptions Issues Dependencies): ensure clear owners due dates mitigation plans andtimelyescalation with options and recommendations.

• Coordinate regional rollouts in a globally consistent but locally tailored way partnering with operational leads to drive readiness and adoption.

Success metricsmanagement

• Definecomplexsuccess metrics with stakeholders.

• Establish measurement approach and baselines; ensure tracking/reporting cadence and data ownership are agreed.

• Monitor benefits realisation throughout the programme;identifyactionsrequiredto close gaps and sustain improvements.

Stakeholder experience & communication

• Be the client day-to-day contact for any transformation related queries statusupdatesand troubleshooting.

• Facilitate cross-functional working groups across OLIVER/BTG; ensure decisions are made at the right level and communicated clearly.

• Maintain a high standard of operational service and professionalism aligned to OLIVER BTG ways of working.

Technical & solution design (high-level)

• Demonstrate a technically minded approach building and maintaining a strong understanding of the BTG tech stack/services to identify opportunities constraints and transformation challenges.

• Hold confident high-level conversations with client and internal stakeholders on technical solution optionsknowing when to bring in specialist experts.

• Support solution design across peopleprocessand technology: shaping approaches that are commerciallyviable resource-awareand scalable.

• Apply learnings from each transformation phase to refine templates and future deployments.

• Partner with senior leadership on packaging solutions and supporting selling moments where transformationexpertisestrengthens proposals.

Process workflows &change management

• Map future-state workflows; define handoffs controls governance and RACI across OLIVER/BTG.

• Support the designofAI-enabled workflows creatingtraining materials and deliver enablement sessions; drive go-live readiness and post-launchhyper careto embed new ways of working.

What you will need to be great in this role

Experience & capabilities

• 10 years experience inClient Services ProgrammeManagementOperationsand/or Transformationideally within large network agencies or complex global organisations.

• Proventrack recorddelivering complex multi-stakeholder change programmes (preferably new client implementations and/or operating model transformation).

• Strong programme management fundamentals (planning governancebudgeting dependencies change control).

• Confident working globally across regionsculturesand time zones.

• Excellent stakeholder engagement: able to influence align and drive decisions across senior and cross-functional groups.

• Strong process and workflow design capability with a pragmatic mindset focused on measurable outcomes and adoption.

• Comfortable navigating complex workflows across creative production marketingoperationsand technology teams.

Tech/tools

• Strong general technical fluency; able to engage on platforms integrations workflowtoolingand data/automation/AIconcepts at a high level.

Personal attributes

• Self-motivatedstructuredand proactiveable to work with minimal supervision and drive momentum.

• Collaborative; able to work across OLIVER and BTG

Req ID: 16718

Our values shape everything we do:

BeAmbitiousto succeed

BeImaginativeto push the boundaries of whats possible

BeInspirationalto do groundbreaking work

Bealways learningand listening to understand

BeResults-focused to exceed expectations

Be actively pro-inclusive and anti-racist across our community clients and creations

OLIVER a part of the Brandtech Group is an equal opportunity employer committed to creating an inclusive working environment where all employees are encouraged to reach their full potential and individual differences are valued and respected. All applicants shall be considered for employment without regard to race ethnicity religion gender sexual orientation gender identity age neurodivergence disability status or any other characteristic protected by local laws.

OLIVER has set ambitious environmental goals around sustainability with science-based emissions reduction targets. Collectively we work towards our missionembedding sustainability into every department and through every stage of the project lifecycle.