Financial Aid Document Advisor

Bryant & Stratton College Careers

Job Location:

Orchard Park, NY - USA

Monthly Salary: Not Disclosed

Posted on: 2 days ago

Vacancies: 1 Vacancy

Job Summary

Unlock your full potential in the innovative and inclusive environment at Bryant & Stratton College. We are a career-focused private nonprofit college built differently to serve the needs of students alumni associates employers and the community. Founded in 1854 Bryant & Stratton College offers real-world education leading to bachelors associates and professional certificates after completion in the fields of healthcare technology legal business graphic design and more. We offer a comprehensive benefits package that includes competitive salaries medical/dental/vision insurance generous paid time off 401(k) and company-paid college tuition for associates and their families. Bryant & Stratton College is a Public Service Loan Forgiveness certified employer.
Apply today!

Summary:

Reviews financial aid student files for accuracy. Provides direct support to the team to ensure policy and compliant

procedures are adhered to. Ensures excellent customer service skills in every interaction. Gathers required documents reviews and processes verification. This position is best suited for someone who prefers a fast-paced environment

adapts to change is detailed highly organized and actively engaged with students.

Essential Duties and Responsibilities:

Quality Assurance: Improve current error rate by implementing quality assurance process and measures. Uses CRM Banner and the other third-party systems (CPS COD and NSLDS) to report or correct student/or parent information.
Compliance & Policy: Responsible for accurately managing verification process by ensuring all student files meet policy and compliance regulations. Report to the Online Financial Aid Director any activity or incident which may not be in compliance with all state and federal regulations and or systems guidelines.
Goal Achievement: Effectively identify and track the current financial aid process to meet packaging goals. Follows-up on all items preventing or delaying the awarding process to ensure students financial aid file is complete and ready to be originated and disbursed at or before the end of the semester. This includes contact with external and internal departments.
Customer Service: Maintain high customer service standards in the area of Financial Aid. Delivers award letters to students to maintain service level commitments. Promotes communication among various internal departments regarding student financial practices policy interpretation problem resolution to improve operating efficiencies and service while complying with Bryant and Stratton policy procedures state and federal law.
Problem Solving: Manage multiple projects facilitating a team approach to problem solving.

Other duties responsibilities and activities may change or be assigned at any time with or without notice.

Qualifications:

Bachelors degree
3 years experience in a fast-paced customer service environment
Internet savvy with multiple browsers
Experience using multiple computer applications to conduct research
Customer service phone skills

Physical Demands and Work Environment:

Position requires standing or sitting in a stationary position as well as the occasional need to lift carry push and/or move objects up to 10 pounds.

Position also requires the use of computer technology/equipment.

Position requires the ability to hear conversations and receive information in person and over the telephone.

Position requires the ability to convey detailed and important instructions or ideas accurately loudly or quickly.

Background Check or Licensing Requirements:

This position requires the successful completion of a criminal background check.

SALARY:

$46000 ($22.12 per hour)

This position is eligible for overtime.

Please note that the compensation information is a good faith estimate of the base pay for this position. The selected candidates actual base pay for this role will take into account a wide range of non-discriminatory factors including but not limited to skill sets experience and training licensure and certifications and other business and organizational needs. At Bryant & Stratton College it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. Information about the total compensation package for this position will be provided during the interview process.

All qualified applicants will receive consideration for employment without regard to age race ethnicity national origin color religion disability marital status veteran status sex/gender (including pregnancy or pregnancy related conditions) sexual orientation gender identity (including transgender status) or any other legally protected characteristics (protected characteristics). Bryant & Stratton College is an Equal Opportunity Employer.

Required Experience:

Unclear Seniority