Design configure and develop ServiceNow platform solutions with a strong focus on Field Service Management (FSM).
Build and maintain platform functionality using configurationfirst principles and customisation only where necessary.
Develop highquality serverside and clientside logic using Script Includes Business Rules Glide APIs UI Policies Client Scripts and more.
Design and implement reusable automation using Flow Designer Subflows and IntegrationHub.
Contribute to core ServiceNow modules including ITSM (Incident Problem Change Request) and CMDB.
Support multidomain architectures enabling parallel delivery across business streams.
Apply ServiceNow security best practice across roles ACLs domain separation and data segregation.
Build and support integrations using REST APIs MID Servers and eventdriven patterns.
Configure and enhance ServiceNow Mobile and Service Portal components for FSM and ITSM workflows.
Ensure all developed solutions are upgradesafe scalable and performant.
Provide Level 3 support perform root cause analysis and implement preventative fixes.
Work closely with architects product owners and delivery teams to translate requirements into secure and scalable platform solutions.

Skills and experience

Strong analytical and problemsolving skills able to work independently with minimal supervision.
Proven handson experience developing and configuring on the ServiceNow platform with deep exposure to FSM.
Demonstrated experience prioritising configuration over customisation applying bestpractice design principles.
Strong proficiency in ServiceNow scripting and Glide APIs including GlideRecord GlideAjax GlideSystem and Script Includes.
Practical experience designing workflows and subflows in Flow Designer using lowcode reusable patterns.
Strong understanding of ServiceNow modules including ITSM and CMDB.
Solid understanding of ITIL processes and experience delivering ITIL-aligned solutions.
Experience working in multi-domain or multi-business environments.
Sound understanding of ServiceNow security models roles ACLs and domain separation.
Experience designing and supporting REST integrations IntegrationHub spokes and MID Serverbased patterns.
Ability to contribute to controlled change and release cycles including SIT UAT deployments and postrelease validation.
Experience configuring ServiceNow Mobile and Service Portal aligned to best practice.
Comfortable working in Agile delivery environments.

Experience

Must be an Australian citizen.

5 years ServiceNow development experience.
Strong background in platform scripting web technologies (HTML CSS JavaScript) and modern development methodologies (Agile DevOps).
Proven ability to analyse debug and resolve complex technical issues.
Experience producing upgradesafe optimised and maintainable ServiceNow solutions.

About Us

Service Stream is an equal opportunity ASXlisted business that develops and operates Australias essential services networks across telecommunications utilities transport defence and social infrastructure industries. We keep communities connected.

Benefits of working with us include:

A safe and supportive culture that values diversity and inclusion.
Flexible hybrid working arrangements.
Genuine career development and advancement opportunities.
Access to special employee benefits and discounts.
Various paid leave options parental cultural community service study corporate volunteering and purchased leave.

How to apply

Please submit your interest via the Apply button where you will be directed to create a profile on our careers platform.

We celebrate diversity at Service Stream and welcome applications from Aboriginal and/or Torres Strait Islander peoples people with disability or neurodivergence and those from LGBTIQA Veteran or other diverse groups.

Applications will not be accepted via email.

If you require reasonable adjustments to the recruitment process please contact: .

How to Apply