Head of Payment Operations Automation, International Payment Products (IPP)

Amazons Payments organization is a growing multi-billion-dollar global business providing customers worldwide with seamless access to Amazon through trusted payment methods. Our Payment Product Operations team is the backbone of that experience ensuring frictionless usability and purchase journeys for customers at scale.
We are seeking a skilled people leader to join our International Payment Operations leadership team in Bangalore - someone who brings positive energy builds trust across borders and is motivated by the opportunity to lead a high-performing supportive team through its next phase of growth.
As a senior on-site leader you will oversee the day-to-day execution of the team hold end-to-end ownership of business-critical recurring processes supporting regional Operations Marketing Supply Chain and Tech stakeholders across Payments globally. You will be a visible trusted partner to your team - coaching developing and championing their growth - while simultaneously driving substantial process improvement and automation initiatives. You will apply creative thinking leverage agentic and GenAI solutions and actively challenge the status quo to unlock new levels of efficiency and scale.
This is a global role requiring strong cross-cultural communication skills and the ability to quickly build trust with senior stakeholders across all Amazon retail geographies. You will lead from conception to launch in a fast-moving ambiguous environment. This role is based in Bangalore.

Key job responsibilities
Team Leadership & Development: Lead coach and develop a team of 8-10 and make strong hiring decisions to evolve the teams structure as the business scales
Vision & Strategy: Define a bold vision for a future model of centralized scalable operational support for global payments business processes - championing new ideas and looking around corners to address emerging challenges
Innovation & Automation: Be the AI Accelerator for Payments by driving adoption of agentic GenAI and automation solutions to increase efficiency
Cross-Functional Influence: Lead by influence across multiple organizations and geographies delivering cross-functional international projects from conception through launch
Operational Excellence: Oversee day-to-day execution manage unforeseen escalations with sound judgment and ensure the ensure the team consistently delivers to the highest quality standards - independently and without close supervision.
Stakeholder Partnership: Build trusted relationships with worldwide Payments business partners aligning on KPIs defining new metrics and communicating team performance clearly and proactively - including senior stakeholders across multiple regions and functions
Foster Inclusion & Belonging: Build a team culture grounded in psychological safety where diverse perspectives are actively sought and celebrated
Capacity & Resource Planning: Establish plans to address capacity needs related to peak volume fluctuations across business operations marketing and supply chain; lead proposal presentations to influence organizational resource planning across multiple organizations

A day in the life
You start your day connecting with your team - checking in on priorities unblocking issues. You listen deeply understand individual motivations and ensure everyone has what they need to deliver. You connect with your worldwide Payments partners identifying processes that can be centralized automated or scaled through the meetings you represent your teams work to senior stakeholders with clarity and confidence translating operational complexity into crisp narratives and data-backed recommendations.
You will be a beacon of high standards - not just setting the bar but actively helping your team reach it through coaching feedback and recognition. You bring curiosity and creativity to every problem whether that means piloting a new GenAI solution redesigning a workflow or finding a smarter way to serve an internal customer. And you will do all of this while building a team culture where people feel seen supported and proud of the work they do.

About the team
Our team is the operational heartbeat of International Payment Products - the connecting tissue linking customers product technology and central Amazon support teams. Our customers span consumers business customers banking and insurance partners regulatory bodies and Amazon-internal teams. We safeguard Earths most convenient trusted and efficient payment experience by preventing and resolving payments issues governing our payment partner relationships and continuously reducing cost-to-serve. Across all EU stores we support Gift Cards Co-Branded Credit Cards Small Business Credit Cards Shop with Points Global Instalment Lending and Product Insurance. Our Bangalore team extends this mission globally as an accelerator of productivity delivering process excellence for Payment teams worldwide.

- 5 years of working cross functionally with tech and non-tech teams experience
- 5 years of team management experience
- 5 years of cross functional project delivery experience
- 5 years of program or project management experience
- Experience defining program requirements and using data and metrics to determine improvements
- Experience with automation and any version control tools or experience in any Bigdata architecture and experience in deploying identity and access management systems

- Experience managing analyzing and communicating results to senior leadership
- MBA
- Knowledge of Kaizen and Lean methodology techniques
- Experience hiring and developing highly effective and diverse teams.
- A genuine love for building teams - be able to smile at yourself and share smiles with those around you.

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