Director of Product – Salesforce & Enterprise Platforms

Chicago, IL - USA

Monthly Salary: Not Disclosed

Posted on: Yesterday

Vacancies: 1 Vacancy

Job Summary

About JSSI

Founded in 1989 and headquartered in Chicago Jet Support Services Inc. (JSSI) is the largest independent provider of hourly cost maintenance programs for business aviation. JSSI delivers comprehensive coverage for engines airframes and auxiliary power units (APUs) across more than 300 different aircraft makes and models helping owners and operators stabilize maintenance budgets maximize aircraft availability and protect asset value throughout the lifecycle of ownership.JSSI has built a portfolio of complementary business lines designed to simplify the economic and technical complexity of business aviation; these include Maintenance teams Traxxall maintenance tracking software Parts & Engines Conklin aircraft cost and performance data and Aviation Capital asset-based financing solutions. Together these offerings support owners operators and maintenance providers with integrated tools spanning ownership and maintenance planning execution and financial management.With more than 6500 aircraft supported through programs and software platforms JSSI leverages its unique independence unmatched scale and data-driven insight to deliver customized solutions and support models aligned to the interests of each client regardless of aircraft platform. JSSI is backed by leading institutional investors GTCR Genstar Capital and Blackstone. Learn more at .

Position Summary:

JSSI is seeking a Director of Product Salesforce & Enterprise Platformsto provide senior product leadership across our Salesforce ecosystem and closely integrated platforms (including AvSight and other enterprise systems). This role is responsible for owning the product vision roadmap and executionfor Salesforce as a core enterprise platform while leading and developing a team of Product Managers Business Analysts and Systems Administrators.

This is a highimpact senior roledesigned for an experienced product leader who can balance daytoday operational excellencewith strategic platform transformation. The Director will play a central role in stabilizing and optimizing the current Salesforce environment while leading a broader Salesforce revamp and modernization programin close partnership with business technology and executive stakeholders.

The role reports into senior Product leadership and works closely with IT Engineering Data and business leaders across Sales Operations Finance Client Services and Marketing.

Essential Duties and Responsibilities:

Product Leadership & Strategy

Own the product vision and strategyfor Salesforce and related enterprise platforms ensuring alignment with JSSIs business objectives and longterm digital transformation roadmap.
Define maintain and communicate shortterm and longterm product roadmaps balancing technical debt reduction operational needs and transformational initiatives.
Serve as the primary product authority for Salesforce across JSSI establishing clear priorities success metrics and outcomes.

Salesforce Platform Ownership

Lead Salesforce as a missioncritical enterprise platform supporting revenue client lifecycle contract management case management and integrations with other core systems.
Drive platform scalability usability and data integrity while ensuring Salesforce continues to support evolving business processes.
Partner closely with Technology and Architecture leaders on platform design integrations and futurestate architecture.
AvSight experience is a strong plus particularly where it integrates into or complements Salesforcedriven workflows.

Team Leadership & Development

Manage and mentor a multidisciplinary teamincluding Product Managers Business Analysts and Salesforce/System Administrators.
Establish clear roles responsibilities and operating norms that enable the team to execute effectively and independently.
Build a culture of strong product thinking stakeholder partnership and continuous improvement.
Ensure the team can simultaneously support the existing production environmentwhile executing against major roadmap initiatives.

Delivery & Execution

Oversee product discovery requirements definition prioritization and delivery across multiple parallel workstreams.
Ensure disciplined execution across enhancements bug fixes regulatory needs and strategic initiatives.
Partner with delivery teams and vendors to ensure work is delivered on time on scope and with high quality.

Stakeholder Management & Communication

Act as a senior product interface with executive leadership and crossfunctional stakeholders.
Translate business needs into clear product direction and tradeoff decisions.
Provide regular structured communication on roadmap progress risks dependencies and outcomes.

Governance & Operating Model

Establish and run product governancefor Salesforce and related platforms including:

Operating Committees (working teams)
Steering Committees (executive and senior leadership forums)

Define and maintain governance artifacts such as product charters roadmaps risk registers and status reporting.
Ensure appropriate decisionmaking escalation paths and accountability are in place.

Desired Credentials:

Required Experience

10 years of experiencein Product Management Product Ownership or Product Leadership roles.
Deep handson experience with Salesforceas a core enterprise platform (CRM workflows integrations reporting automation).
Proven experience leading and managing Product Managers Business Analysts and Systems or Platform Administrators.
Demonstrated ability to build own and execute complex product roadmapsin enterprise environments.
Strong experience operating in matrixed crossfunctional organizationswith senior stakeholders.
Experience running product governancestructures including steering committees and operating committees.

Preferred / Plus Experience

Experience with AvSightor similar Inventory analytics forecasting or optimization platforms.
Experience leading largescale platform revamps or transformationswhile maintaining businesscritical operations.
Background working with systems integrations data platforms and enterprise architecture.
Experience in regulated complex or operationally intensive industries (e.g. aviation finance assetheavy businesses).

Skills & Competencies

Strong product judgment and prioritization skills in complex environments
Excellent executivelevel communication and stakeholder management
Ability to bridge business strategy and technical execution
Comfort making tradeoff decisions and leading through ambiguity
Proven people leadership and coaching capabilities
Highly organized structured and processoriented without being bureaucratic

At JSSI we are committed to rewarding our team members with competitive and comprehensive compensation packages that reflect their contributions and talent.

For this role the annual base pay generally ranges from $150000 to $170000 (USD) with the final offer determined by variable factors including but not limited to market location job-specific knowledge skills education and addition your total rewards package may include an annual discretionary bonus plan incentive or sales bonus plan or other form of additional compensation based on your role.

Additionally for full-time employees based in the USA Canada or the Philippines we are proud to offer a robust suite of benefits. This ranges from insurance offerings such as medical dental vision retirement savings programs among others starting day one of employment. For a full overview of our offerings visit the JSSI Benefits Page on our company website.

JSSI is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color religion sex national origin disability protected veteran status or other characteristic protected by law.

JSSI does not accept unsolicited resumes from individual recruiters or third-party recruiting agencies in response to job postings. No fee will be paid to third parties who submit unsolicited candidates directly to our hiring managers or Recruiting Team.

Required Experience:

Director

About JSSIFounded in 1989 and headquartered in Chicago Jet Support Services Inc. (JSSI) is the largest independent provider of hourly cost maintenance programs for business aviation. JSSI delivers comprehensive coverage for engines airframes and auxiliary power units (APUs) across more than 300 diff...