Customer Communities Manager (Hybrid Work Schedule)

Customer Communities Manager

Location: Bogota Colombia

Model of Work: Hybrid

Please Submit your CV/Resumé in English. Resumes not submitted in English will not be considered.

Are you excited by challenges Do you enjoy working in a fast-paced international and dynamic environment which contributes to drive the energy transition Then now is the time to join Quorum Software a rapidly growing technology & professional services solutions company and industry leader in energy transformation.

Quorum Software is the worlds largest provider of digital technology focused solely on business workflows that empower the energy industry. Throughout every region of the globe customers rely on Quorums proven innovation and unmatched global expertise to streamline business operations and make data-driven decisions that optimize profitability and growth. Our industry-leading solutions are transforming energy companies across the entire value chain helping visionary leaders evolve their organizations into modern energy companies.

Overview

We are seeking a strategic and customer-focused Customer Communities Manager to build grow and scale a vibrant product-driven customer community. This role will drive meaningful engagement enable peer-to-peer collaboration and transform customer insights into actionable feedback that influences product strategy and business outcomes.

This is an opportunity to build a community that not only connects customers but actively shapes product innovation and long-term customer success.

Responsibilities

• Define and execute the community strategy aligned with product adoption and retention goals
• Grow and nurture an engaged customer ecosystem through discussions events and thought leadership initiatives
• Partner closely with Product Support Customer Success and Marketing to amplify product updates and drive engagement with customers
• Develop and manage champion/advocate programs to empower super users
• Drive peer-to-peer engagement in customer forums to improve customer experience
• Measure and report on community impact (engagement adoption advocacy case deflection)
• And other duties as assigned.

Requirements

• 5 years experience managing or scaling customer communities customer engagement or customer success
• Strong cross-functional collaboration and stakeholder management skills
• Data-driven approach with the ability to demonstrate community ROI
• Excellent communication skills and a passion for customer engagement
• Oil and Gas background or knowledge preferred
• Fluent in English both written and verbal

Additional Details

• Background Check: The successful candidate will need to successfully complete the following clearances: Criminal History Check Education Verification Employment Verification Drivers License Verification and Passport/ID validation.
• Visa Sponsorship: Employment eligibility to work with Quorum Software in Colombia is required as the company will not pursue visa sponsorship for this position. The successful candidate will be required to ensure they maintain and renew any visas or permits that grant employment eligibility where applicable.
• Current professional card or registration in Colombia (if applicable): The successful candidate will be required to present their professional card or registration information if the role is deemed to be regulated.
• Onboarding Medical: The successful candidate will be required to undergo an onboarding medical examination prior to commencement of employment in accordance with Colombian legislation.

Please Submit your CV/Resumé in English. Resumes not submitted in English will not be considered.

About Quorum Software
Quorum Software connects people and information across the energy value chain. Twenty years ago we built the first software for gas plant accountants. Pipeline operators came next followed by land administrators pumpers and planners. Since 1998 Quorum has helped thousands of energy workers with business workflows that optimize profitability and growth. Our vision for the future connects the global energy ecosystem through cloud-first software data standards and integration. The trusted source of decision-ready data for 1800 companies Quorum Software makes the essential connections that let us work better together in the connected energy workplace. For more information visit.

Quorum Diversity Statement:At Quorum we are committed to fosteringcultivatingand preserving a culture of belonging. We want to be the place where a diverse pool of talented peoplejoinus stay with us and do their best work. With a diverse team of employees we grow and learn better together. The collective sum of the individual differences life experiences knowledge innovation self-expression and talent that our employees invest in their work represents not only part of our culture but our reputation and our achievements. We are fully focused on equity and equality and believe deeply in diversity of race gender sexual orientation age religion ethnicity national origin ability neurodiversity and all the other characteristics that make us unique.

Quorum Business Solutions and Quorum Software are Equal Opportunity Employers. All qualified applicants will receive consideration for employment without regard to race color religion age sex sexual orientation gender identity national origin ancestry veteran status disability genetic information or any other basis protected by law.

Those applicants requiring reasonable accommodation to the application and/or interview process should notify a member of the Human Resources Department

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