Lifelong Learning & Records Support Specialist

osition Summary

The Lifelong Learning & Records Support Specialist is responsible for providing comprehensive academic advising administrative support and records management for the School of Lifelong Learning (70%) and administrative/clerical support for the Office of the Registrar (30%). The position ensures efficient office operations accurate record keeping and highquality service to students faculty and staff.

Essential Duties and Responsibilities

A. School of Lifelong Learning (70%)

Academic Advising & Student Success

• Provide proactive academic advising and degree planning for Lifelong Learning students.
• Monitor student progress and implement early interventions to support persistence.
• Maintain accurate advising documentation and communication records.

Administrative & Operational Management

• Manage daily office operations including phones inquiries and shared inbox communication.
• Maintain confidential student and faculty files (electronic and physical).
• Process enrollment verifications withdrawals transfer evaluations and academic petitions.
• Assist with internal reporting related to enrollment persistence and program outcomes.

Recruitment & Outreach

• Collaborate with Admissions Financial Aid and Registrar to streamline enrollment processes.
• Assist with development and distribution of marketing and recruitment materials.

B. Registrars Office Administrative Support (30%)

Clerical & Records Support

• Perform clerical duties including filing data entry copying scanning and document preparation.
• Process enrollment verification letters reports and other Registrarrequested documents.
• Maintain and organize student records in compliance with FERPA.

Office Coordination

• Sort and distribute mail; maintain office supply inventory.
• Coordinate meetings prepare agendas and assist with travel arrangements.
• Manage student assistants and scheduling to ensure adequate office coverage.
• Assist with vendor communications under supervision.
• Perform additional duties as assigned by the Assistant Registrar and/or Registrar.

Required Qualifications

• Bachelors degree from an accredited institution
• 25 years of experience in academic advising student services registrar operations or related higher education roles
• Strong organizational skills and ability to manage multiple detailed tasks
• Excellent written and verbal communication skills
• Demonstrated professionalism confidentiality and customer service excellence
• Proficiency in Microsoft Office Google Workspace Zoom DocuSign and willingness to learn additional software
• Ability to type at least 40 wpm
• Experience with Student Information Systems preferred