Vice President – HR Operations

Ready to shape the future of work
At Genpact we dont just adapt to changewe drive it. AI and digital innovation are redefining industries and were leading the charge. Genpacts AI Gigafactory our industry-first accelerator is an example of how were scaling advanced technology solutions to help global enterprises work smarter grow faster and transform at scale. From large-scale models to agentic AI our breakthrough solutions tackle companies most complex challenges.
If you thrive in a fast-moving tech-driven environment love solving real-world problems and want to be part of a team thats shaping the future this is your moment.
Genpact (NYSE: G) is anadvanced technology services and solutions company that deliverslastingvalue for leading ourdeep business knowledge operational excellence and cutting-edge solutions we help companies across industries get ahead and stay by curiosity courage and innovationour teamsimplementdata technology and AItocreate tomorrow to know us onLinkedInXYouTube andFacebook.
Inviting applications for the role of Vice President HR Operations
In this role the Global Operating Leader (GOL) will be accountable for leading a large team to run overall process quality and exceed customer expectation in delivering quality service business partnership and digital transformation. The GOL will act as the first point of business contact for client will be responsible for measuring operation and transformation performance with metrics to drive transparency accountability and business service agreement adherence. Partnering with Transformation leaders and Relationship Management team the GOL will lead business priority alignment connect process thread and drive the execution of agreed transformation projects.
Responsibilities
Process responsibility
Responsible to lead Large scale HR operations across HR processes including Talent Acquisition & Mobility; Digital Employee Experience; Talent Development Performance administration total rewards admin mass restructuring process and HR analytics
Be Technology Savvy to work with solutions & transformation teams to drive viable tech solutions driving Operating efficiency
Front ending the clients the candidate should have capability to understand requirements and customer expectations and be able to design & deliver solutions
Will be required to deliver End to End business impact and drive productivity to ensure bestin class implementations / streamline operations
Should be able to Manage Service delivery right from inception to steady state.
Should be able to understand the changing environment/ client needs and providing solutions
Ability to manage Large Span of complex business and operations teams.
Partner with service line leaders and regional leadership to ensure service quality adherence and accountability to respective business service agreement
Be the First point of contact for business escalation
Strategic thinking and leadership experience with an emphasis on relationship management and communication at all levels within an organization.
Accountable to operation run metrics process health measurement and business review process
Ability to partner with cross functional teams to drive improvements and change management Governance
An Accountable to drive seamless process hands off. Provide visibility of silos defect hands off defect develop solution and drive outcome
Solve defect analytics and solution at the source.
Responsible for respective business sub process metrics business reviews closing issue log effort suckers and transformation metrics. Work with process business and enabling teams to drive a sustainable operating mechanism.
Drive an effective multi-tiered governance mechanism to effectively build trust via operations and develop on existing perception with decision makers; address tactical and strategic governance
Business relationship management
Accountable for insight on existing landscape and potential growth areas
Driving positive NPS score. Carry out client satisfaction surveys and reviews for the respective functions
Maintain and build strategic relationship with Segment & Sub-segment CXOs and Global Controllers
Qualifications we seek in you!
Minimum Qualifications / Skills
Bachelors /masters degree with relevant years related work experience
Relevant years of related work experience in operations in an outsourced environment of HRO domain and in-depth end to end process knowledge
Proven experience in leading large-scale transitions of new processes in operations. Strong understanding of the banking industry.
Demonstrated competence in managing various HR operations for functional areas like Talent Acquisition Employee Lifecycle management Employee support center Talent development Compensation & Benefits processes.
Good understanding of different HR Processes and platforms SuccessFactors Workday Oracle PeopleSoft.
Excellent communication and influencing skills.
Comfortable and thrive in an ambiguous high growth fast paced environment.
Demonstrated credibility and integrity in communications to ensure information flows both upward and downward.
Outstanding interpersonal and communication skills
Preferred Qualifications/ Skills
Strong expertise in HR Operations (Talent Acquisition & Mobility; Talent Development employee data management HR Helpdesk performance management compensation & benefits performance administration HR analytics etc.)
Ability to lead and build teams and build multiple internal partners.
Ability to build client partnership and work in cross functional teams
Experience of working with Banking and Shared Service organizations
Growth and results focused leader with strong experience in the HR operations space
Continuously assess and upgrade systems to enhance functionality and user experience
Excellent soft skills to deal with sensitive employee grievances or relations.
Lean and/or Six Sigma certification or equivalent quality certification

Why join Genpact
Be a transformation leader Work at the cutting edge of AI automation and digital innovation
Make an impact Drive change for global enterprises and solve business challenges that matter
Accelerate your career Get hands-on experience mentorship and continuous learning opportunities
Work with the best Join 140000 bold thinkers and problem-solvers who push boundaries every day
Thrive in a values-driven culture Our courage curiosity and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress
Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up.
Lets build tomorrow together.
Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race color religion or belief sex age national origin citizenship status marital status military/veteran status genetic information sexual orientation gender identity physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity customer focus and innovation. Furthermore please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a starter kit paying to apply or purchasing equipment or training.