Service Delivery Consultant, Level 1 Veracity

Lyra Technology Groupis aprivateequity-backed holding company that invests andoperatesindustry leading technology service businesses. Our companies areoperatedindependently by exceptional management teams. Companies that join our groupretainthe employees name and culture that have made them successful. As a platform ofEvergreenServicesGroup we never divest from businesses we partner with and approach every decision with the goal of driving sustainable and healthy growth over the long term.

About The Position

One of our operating companies Veracity is looking for a Level 1 - Service Delivery Consultant to join their team in Brisbane.

As a Level 1 Service Delivery Consultant you will be the first point of contact for our clients you will play a key role in delivering responsive professional support while building your IT career. We are looking for a motivated Level 1 Service Delivery Consultants to join our Brisbane Service Desk team. Someone who enjoys helping people takes pride in finding the right solutions and has a solid technical this role you will shape positive client experiences by resolving issues efficiently and transparently all while continuing to grow your skills in a supportive high-performing environment.

Responsibilities:

• Act as the first point of contact for clients seeking technical assistance
• Log triage and manage incidents and service requests through the Service Desk both onsite with the client and remotely from our office
• Provide frontline support across desktop Microsoft 365 and core infrastructure issues
• Communicate clearly and proactively with clients keeping them informed throughout the resolution process
• Escalate issues appropriately in line with service frameworks and internal processes
• Create and maintain accurate documentation of client environments and solutions
• Work collaboratively with the broader Service Delivery team to resolve incidents and deliver consistent client experiences

Skills required

• University or TAFE Graduate from a relevant course or from an existing IT support role.
• Previous experience in an IT support or service desk role desirable
• Excellent written and verbal communication skills
• A genuine interest in IT systems cloud platforms and infrastructure
• A customer-first approach and a calm proactive approach to problem-solving
• Foundational knowledge or exposure to:
  • Microsoft 365 (user management Exchange Teams SharePoint)
  • Networking fundamentals (DNS DHCP WiFi firewalls)
  • Windows environments (Active Directory file shares remote access)

Benefits

• Ongoing investment in learning and professional development
• Genuine career progression opportunities within Service Delivery
• Modern office environment with onsite undercover parking