Subregional Customer Audit Manager
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Job Location:
Amsterdam - Netherlands
Monthly Salary:
Not Disclosed
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Description
Responsibilities
Qualifications
Your role
- Responsible for the end-to-end customer audit process within the region including organizing documenting RFI and task execution and corrective action follow up.
- Lead and manage on-site customer audits and ensure all requirements are met and appropriate support from internal teams in place.
- Act as a single point of contact for the customers and all internal parties to ensure local centralized support for customer audits.
- Develop internal cross function quality gates to ensure success of the function
- Support the development and maintenance of an audit database and foster continuous improvement programs aimed at enhancing audit processes and customer satisfaction
- Partner with Customer Success Managers to ensure successful execution of strategic customer audits
- Participates in the Global Customer Audit community to drive improvements and global consistency
- Interface with Operations Management Team and contributes actively beyond the own responsibility areas.
- Willingness to travel in the subregion for on-site customer audits
What youll need
- Bachelors degree in Business IT Engineering or related discipline or equivalent work experience in Audit management and control.
- Minimum 5 years of experience in an audit / compliance role in a service company preferably a utility data center IT or telecommunications company.
- Ability to interface with internal functional teams in Operations implementation Sales Finance and segment. External contact with Customers and potentially Integrators.
- Problem solving ability - Breaks down problems into smaller components understands underlying issues can simplify and process complex issues and understands the difference between critical details and unimportant facts.
- Excellent interpersonal and communication skills; Listens attentively speaks clearly and concisely creates accurate and punctual reports and can communicate on different stakeholder levels and with sensitivity.
- Team player that connects people and unites them to do the right things for our customers (without the authority to instruct them to do so).
- Excellent organisational skills to ensure all internal departments contribute to delivering a timely and high-quality experience to our customers.
- Ability to act on their own initiative and with minimal supervision.
- Demonstrates integrity and ability to maintain confidentiality
Responsibilities
- Responsible for the end-to-end customer audit process within the region including organizing documenting RFI and task execution and corrective action follow up.
- Lead and manage on-site customer audits and ensure all requirements are met and appropriate support from internal teams in place.
- Act as a single point of contact for the customers and all internal parties to ensure local centralized support for customer audits.
- Develop internal cross function quality gates to ensure success of the function
- Support the development and maintenance of an audit database and foster continuous improvement programs aimed at enhancing audit processes and customer satisfaction
- Partner with Customer Success Managers to ensure successful execution of strategic customer audits
- Participates in the Global Customer Audit community to drive improvements and global consistency
- Interface with Operations Management Team and contributes actively beyond the own responsibility areas.
- Willingness to travel in the subregion for on-site customer audits
Qualifications
- Bachelors degree in Business IT Engineering or related discipline or equivalent work experience in Audit management and control.
- Minimum 5 years of experience in an audit / compliance role in a service company preferably a utility data center IT or telecommunications company.
- Ability to interface with internal functional teams in Operations implementation Sales Finance and segment. External contact with Customers and potentially Integrators.
- Problem solving ability - Breaks down problems into smaller components understands underlying issues can simplify and process complex issues and understands the difference between critical details and unimportant facts.
- Excellent interpersonal and communication skills; Listens attentively speaks clearly and concisely creates accurate and punctual reports and can communicate on different stakeholder levels and with sensitivity.
- Team player that connects people and unites them to do the right things for our customers (without the authority to instruct them to do so).
- Excellent organisational skills to ensure all internal departments contribute to delivering a timely and high-quality experience to our customers.
- Ability to act on their own initiative and with minimal supervision.
- Demonstrates integrity and ability to maintain confidentiality
Required Experience:
Manager
Key Skills
About Company
With Digital Realty, you can leverage our full interconnection capabilities across our global ecosystem including data centers, connectivity and cloud services.
