ABH Phone Sales Kolkata
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Job Location:
Monthly Salary:
Posted on:
5 hours ago
Vacancies:
1 Vacancy
Job Summary
DESIGNATION Area Business Head Phone Sales JOB RESPONSIBILITIES To manage the day-to-day planning operations & problem solving of the team of agents to meet with the required service level components standards & sales target. To manage & motivate the sales & quality performance of the team. To ensure that the agents are delivering their individual target. To establish connect with Distribution Points (Branches) & make the Branch staff engaged in distribution of IndiaFirst Policies. Managing the team adherence to schedule ownership & problem resolution Call monitoring coaching & feedback sessions. Responsibility for delivery of the defined customer experience in every call. Recommendation for products & process development based on the customers feedback. Compiling reports on teams performance & customer feedback Work closely with the agents to improve the productivity & understand agents problems & weakness & resolve the same. Responsible for all HR related issues affecting team members. Database analysis & effective distribution Responsible for creation of spot contests KEY PERFORMANCE INDICATORS QUALITATIVE Effective closure of the calls by utilising the allocated resources Achieving/Exceeding predetermined company targets and KPIs Managing Processes within the defined TATs Internal QUANTITATIVE Achieving the targeted Quality Score. Achieving the targeted conversion ratio. Demonstrate strong leadership skills Maintaining a robust MIS
Key Skills
- Geology
- C#
- Fact
- Customer Development
- Field Sales
