Customer Support Representative

Heritage Creek, KY - USA

Monthly Salary: Not Disclosed

Posted on: 20 hours ago

Vacancies: 1 Vacancy

Job Summary

Handle inbound and/or outbound phone calls to/from patients caregivers and providers.

Provide appropriate customer service and an effortless experience to the caller.

Provide accurate information to the caller.

Process refills and schedule shipments for patients or providers.

Resolve the callers needs.

Provide appropriate follow-up and next steps for the caller.

Follow Cover My Meds policies and procedures.

Ability to work a flexible work schedule. (8am-430pm to 1130am-8pm)

Job Requirements/Previous Experience:

Previous call center experience preferred.

Previous healthcare experience desired

Excellent interpersonal communication skills

Strong problem-solving skills

Proficient with Microsoft Office

Able to type 35 wpm or greater.

Pharmacy Board Technician Registration required either before or on the first day of employment.

Handle inbound and/or outbound phone calls to/from patients caregivers and providers. Provide appropriate customer service and an effortless experience to the caller. Provide accurate information to the caller. Process refills and schedule shipments for patients or providers. Res...