Receptionist Service Assistant
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Job Location:
Bay Shore, NY - USA
Monthly Salary:
Not Disclosed
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Full Job Description:
We are a family-owned business committed to delivering exceptional customer service. Our team values integrity teamwork and creating a positive experience for every customer.
We are currently looking for a friendly organized and motivated individual to join our team in a front desk receptionist role supporting both our sales and service departments.
Position Overview:
This position is primarily a receptionist role. You will be the first point of contact for customers while also assisting with scheduling mobile service appointments creating additional earning opportunities through performance-based bonuses. This role requires strong communication skills and the ability to manage customer interactions via phone and internet efficiently.
Key Responsibilities:
- Greet customers and manage front desk responsibilities
- Answer and direct incoming calls in a professional manner
- Support the sales team with customer flow and communication
- Assist the service department 1 day per week
- Schedule mobile service appointments (bonus opportunity)
- Respond to customer inquiries via phone email and online platforms
- Coordinate scheduling with service technicians
- Maintain accurate records in CRM systems
- Assist with follow-ups to confirm appointments and ensure customer satisfaction.
Qualifications:
- Customer Service Experience:Minimum 12 years preferably in a call center or automotive environment.
- Strong verbal and written communication skills.
- Proficiency in using internet-based tools and CRM systems.
- Ability to multitask and work in a fast-paced environment.
- Positive attitude and team-oriented mindset
Benefits:
- Competitive pay
- Monthly CSI Bonus for achieving Customer Satisfaction Goals.
- Monthly Bonus for reaching completed trip goals
- Full benefits package available including:
- Health dental and vision insurance.
- Paid vacation.
Required Experience:
Junior IC
Key Skills
About Company
Description of the role: Sign On Bonus Commensurate with Experience! Apply Today! The mobile service technician will be responsible for providing on-site repair...
