Mobile Service BDC Coordinator
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Job Location:
Bay Shore, NY - USA
Monthly Salary:
Not Disclosed
Posted on:
2 days ago
Vacancies:
1 Vacancy
Job Summary
Full job description
We are a family-owned business committed to delivering exceptional customer service. Join a team that values integrity teamwork and customer satisfaction.
Position Overview:
TheMobile Service / BDC Coordinator serves as the primary point of contact for customers scheduling mobile service appointments. This role requires strong communication skills and the ability to manage customer interactions via phone and internet efficiently.
Key Responsibilities:
- Handle inbound and outbound calls to schedule mobile service appointments.
- Respond promptly to customer inquiries via phone email and online platforms.
- Coordinate with service technicians to ensure timely and accurate scheduling.
- Maintain detailed records of appointments and customer interactions in the CRM system.
- Provide exceptional customer service and resolve issues professionally.
- Assist with follow-ups to confirm appointments and ensure customer satisfaction.
Qualifications:
- Customer Service Experience:Minimum 12 years preferably in a call center or automotive environment.
- Strong verbal and written communication skills.
- Proficiency in using internet-based tools and CRM systems.
- Ability to multitask and work in a fast-paced environment.
- Positive attitude and team-oriented mindset
Benefits:
- Competitive pay.
- Full benefits package available including:
- Health dental and vision insurance.
- Paid vacation.
Required Experience:
IC
Key Skills
- Active Directory
- Customer Service
- Cloud
- PowerShell
- OS
- Windows
- Database
- Infrastructure
- Linux
- Java
- Technical Assistance
- Procedures
- hardware
- Technical Support
- UNIX
About Company
Description of the role: Sign On Bonus Commensurate with Experience! Apply Today! The mobile service technician will be responsible for providing on-site repair...
