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Job Location:
Manassas, VA - USA
Monthly Salary:
Not Disclosed
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
Overview
About Us:
- F.H. Furr Plumbing Heating A/C and Electrical Inc. - Absolutely the Best
- Were a proud major player in the residential home services business for over four decades
- Our company has 1000 employees across Virginia Maryland DC and Delaware
Schedule:MondayFriday 8:00 AM5:00 PM
Compensation:$22/hour monthly bonus potential (up to $18000 annually)
Key Responsibilities
In this role youll play a critical part in driving lead performance and supporting overall revenue goals. Core responsibilities include:
- Managing the sales dispatch board with a strong focus on lead value and prioritization
- Scheduling appointments strategically to maximize revenue per lead
- Ensuring accuracy and visibility in Probook and Centah
- Completing confirmation calls auditing canceled leads and verifying all required documentation
- Supporting smooth handoffs and workflow between Sales Service and Install teams
- Holding team members accountable for process compliance
- Monitoring lead progress and proactively addressing scheduling gaps or stalled leads
- Assisting with daily operational coordination to ensure optimized routes and technician efficiency
- Communicating effectively with internal teams to maintain alignment and minimize fall-off
- Participating in the evening and weekend cell phone rotation to ensure continuous technician support and coverage
Expectations & Success Metrics
Success in this role requires strong time management attention to detail and a proactive mindset. Performance will be measured by:
- Dispatch accuracy and effective lead optimization
- Proactive scheduling and timely followthrough on all leads
- Data accuracy and documentation compliance within Probook and Centah
- Collaboration with Sales Reps Service and Install teams
- Demonstrated impact on revenue per lead and reduction of fall-off
- Ability to maintain a balanced board while identifying opportunities for improvement
F.H. Furr may conduct a preemployment background check and drug test subject to applicable law.
Posted Min Pay Rate
USD $22.00/Hr.
Posted Max Pay Rate
USD $22.00/Hr.
Key Skills
- Typing
- Data Entry
- Customer Service
- AS400
- Transportation Management Systems
- Computer Skills
- Paratransit
- Microsoft Outlook
- Computer Literacy
- Dispatching
- Logistics
- Phone Etiquette
About Company
Call us for HVAC, plumbing & electrical services backed by 45+ years. We offer flat-rate pricing, trusted technicians, & 100% satisfaction guaranteed.
