At J.P. Morgan Chase were enhancing our digital capabilities and investing in growth opportunities across the firm.
As part of the Content and Localisation Team youll report to the Head of Content and Localisation Delivery strengthening our content ecosystems to gain a competitive edge. Youll organise and manage the structure and application of our content ensuring systems are optimised for success.
Were seeking a clear communicator and impeccable organiser who thrives in a dynamic environment adept at managing multiple projects and incorporating stakeholder input to optimise content in various languages.
Job responsibility:
Lead manage and develop the Content and Localisation Delivery team in Berlin.
Drive delivery excellence using time management organisation tradeoffs and priority calls to ensure the team works to a high standard and at speed
Set clear expectations collaborate on performance reviews and help grow an inclusive highperforming team.
Partner closely with Product Content & Design and Engineering teams to align and translate business and market needs into clear requirements
Innovate and improve processes identify friction and pain points standardise ways of working automate where possible and embed continuous improvement.
Set direction align stakeholders and remove blockers: convert strategy into clear objectives and acceptance criteria manage crosssquad dependencies surface and escalate risks early and recognise great work.
Who you are:
You are detailoriented and someone who operates at the centre of delivery across all levels confidently collaborating with product and delivery focused teams.
You can break down complex initiatives into clear requirements and provide comprehensive direction to your team and make the complex simple and easier to accomplish
You have experience of managing and optimising enterprise-level content management systems and localisation tools particularly CMS like AEM or Sitecore or TMS like Smartling or Crowdin.
You proactively identify edge cases and risks and anticipate upstream and downstream impacts before they materialise.
You identify hidden issues look beyond the obvious and do not stop at the first answer.
You thrive in a fastpaced environment with frequent change adapting quickly and finding the right path - even when you do not have all the pieces of the puzzle.
Required qualifications capabilities and skills :
Relevant experience in content or localisation technologies with a focus on delivering content experiences in a variety of formats and environments web app communications.
Knowledge of information architecture structured content headless CMS
Experience of the software development lifecycle the software and hardware stack that delivers web applications and core application architecture concepts
Understanding of how apps consume content APIs and send user generated content back to the customer experience management platform
Experience working with app and web content content marketing CRM and SEO.
Must have fluent English and a good level of German as well
Preferred qualifications capabilities and skills
Most likely youll have been a digital editor or translator in the past now looking for a management and leadership role
Required Experience:
Exec
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans ov ... View more